E-Com Operations Executive

About The Role

We're hiring an E-Com Operations Executive to keep the engine running on our Shopify store. This is a hands-on, detail-oriented role responsible for the day-to-day tasks that keep the store accurate, fulfilment smooth, and customers happy. You'll work directly under the E-Com Growth Manager and play a key role in making sure every product, order, and customer interaction reflects our brand standards.

Key Responsibilities

• Upload, maintain, and optimise product listings on Shopify — titles, descriptions, images, tags, and pricing Ensure catalogue accuracy across all live collections, managing new launches and discontinuations Process and monitor daily orders, coordinating with logistics and warehouse for timely fulfilment Handle customer service queries related to orders, returns, and delivery — via email or chat Track inventory levels and flag low-stock or overstock situations to the Growth Manager Support campaign launches by preparing product pages, discount codes, and collection updates Carry out basic on-site merchandising — sorting collections, updating banners, and featured products Assist in quality-checking the store regularly for broken links, incorrect pricing, or out-of-stock listings Maintain internal trackers for orders, returns, and stock movement Support the Growth Manager with ad hoc tasks including content coordination and supplier follow-ups

What You'll Need

1–2 years of experience in an e-commerce or digital operations role Hands-on experience with Shopify — product uploads, order management, and basic admin Strong attention to detail — you notice when something is off and fix it without being asked Good written English for product copy and customer communication Comfortable working with spreadsheets (Excel or Google Sheets) for tracking and reporting Organised and able to manage multiple tasks in a fast-moving environment Based in the UAE with valid work authorisationNICE TO HAVE Experience with Shopify apps (review tools, upsell apps, inventory management) Prior experience in retail, fashion, beauty, or consumer goods e-commerce Basic photo editing or image resizing skills (Canva, Photoshop) Experience with customer service tools (Zendesk, Freshdesk, or similar) Arabic language skills (an advantage for customer communication)

What We Offer

Competitive Salary A structured, supportive environment with clear direction from an experienced manager Opportunity to grow into a senior operations or specialist role Annual leave as per UAE Labour Law Exposure to a full e-commerce operation and growth-focused team