Important Note: In order to be considered for this position, you MUST complete this Wonderlic assessment: https://apply.select.wonderlic.com/3CGBSE/DHS-Equipment
About the Role
We are seeking a detail-oriented and proactive Customer Service Representative to support both our customers and the Customer Service team. This role plays a crucial part in streamlining operations by managing essential customer service processes, allowing our team to focus on sales and high-priority customer interactions. If you thrive in a dynamic environment and enjoy solving problems, we’d love to hear from you!
Key Responsibilities
- Phone, Chat, & Email Support: Answer customer calls and respond to customer inquiries regarding item pricing, availability, and quotes.
- Order Processing Support: Send order receipts and tracking numbers to customers.
- Customer Account Management & Clean-Up: Identify and merge duplicate customer accounts to maintain accurate records.
- Tax Exemptions: Process and verify tax exemption requests for customers.
- Vendor Portal Research: Update weights and details for non-inventory items using vendor portals.
- Customer After-Sales Support: Manage various post-sale touchpoints to enhance the customer experience.
- Customer Service Team Assistance: Support with quotes, product research, vendor outreach, and miscellaneous projects, as needed.
- Qualifications &
Skills
- Available to work 11am-2pm Eastern (we're located in Florida)
- Excellent written and verbal English communication skills.
- Strong problem-solving abilities with a proactive mindset.
- Exceptional organizational skills and ability to manage multiple tasks efficiently.
- Self-motivated with the ability to work independently while maintaining high attention to detail.
- Tech-savvy and experienced with or willing to learn tools like Gorgias, NetSuite, and Big
- Commerce.
- Our Core Values
- What We Look for in You
- At DHS Equipment, our core values drive everything we do. We are looking for someone who embodies these core values:✔ Easy to Work With
- Communicate effortlessly, be kind, and bring a positive attitude.✔ Own It
- Take responsibility, learn from mistakes, and follow through.✔ Love to Learn
- Keep improving, stay curious, and never say, "That’s not my job."✔ Self-Starter
- Take initiative, solve problems, and figure things out.✔ Grounded Optimism
- Stay realistic, take action, and focus on solutions.
- Why Join Us?
- Make a direct impact as part of a growing and supportive team.
- Be part of a collaborative and friendly environment.
- We run on EOS! (Entrepreneurial Operating System)
