Front Desk Receptionist

JOB DUCK IS HIRING A FRONT DESK RECEPTIONISTFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for a personable and composed Receptionist / Customer Service Representative who excels at being the first point of contact for a wide range of clients and stakeholders. In this role, you will manage high volumes of inbound inquiries, ensuring every caller receives clear, accurate, and professional assistance.

You will play a key role in creating a positive customer experience by addressing concerns, guiding conversations, and directing inquiries efficiently. This position is ideal for someone who thrives under pressure, communicates confidently, and naturally builds trust with individuals in sensitive or high-stress situations.

Your ability to remain empathetic, solution-oriented, and organized will directly impact both customer satisfaction and operational success.

Schedule:

Monday to Friday from 9:00 AM to 5:00 PM EST (USA)

Your Responsibilities

• Will Include but Are Not Limited To:
• Updating and managing customer records to ensure accuracy
• Maintaining accurate documentation of customer interactions in CRM systems
• Handling difficult or emotional callers with professionalism and empathy
• Providing accurate information regarding inquiries and company processes
• Serving as the primary point of contact for customers and stakeholders
• Answering and managing inbound calls in a professional and courteous manner
• Supporting administrative and operational customer service tasks
• Conducting outbound follow-up calls and providing updates on requests
• De-escalating challenging situations while maintaining quality standards
• Routing calls efficiently to the appropriate departments
• What We’re Looking For:
• At least two years of experience in customer service or call center environments
• Experience handling high-volume inbound calls and escalated situations
• Strong verbal communication and professional phone etiquette
• Proficiency with CRM systems and ability to learn new tools quickly
• Comfortable managing multiple systems simultaneously
• Preferred tools: Birdeye CRM, Elevate VOIPReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment
• What’s In It for You? Monthly compensation starting from 1015 USD to 1100 USDPaid time off.
• Referral bonuses.100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.A chance to work with clients who share our values.
• Ready to dive in? Apply now and make sure to follow all the instructions!DISCLAIMER: Every candidate must pass each step in our application process to become part of our team.
• Ensure you have all the required documentation ready to streamline your application process.