Emiratization I Customer Service Executive - Insurance I Dubai | Financial Services| Orient Insurance

Job Requisition ID: 177354Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job Description

We are seeking a Emiratization graduate who is interested in building a career in the insurance industry. The Customer Service Executive will support customers across insurance-related inquiries, policy servicing, and coordination with internal teams, while delivering a high standard of service and professionalism.

This role is ideal for fresh graduates or early‑career professionals (0–3 years experience) who are willing to learn and grow within the insurance sector.

What You Will Do

• Handle customer inquiries related to insurance policies, coverage, endorsements, and general service requests
• Provide accurate and timely information to customers via phone, email, and in person
• Support policy servicing activities such as renewals, updates, and documentation follow‑ups
• Coordinate with internal teams (underwriting, claims, operations) to resolve customer requests
• Maintain accurate records and customer data in internal systems
• Ensure compliance with company policies, service standards, and regulatory requirements
• Always deliver professional and customer‑focused experience

Required Skills

• To Be Successful
• Emiratization with Family Book (Emirati) – mandatory
• Bachelor’s degree in any discipline (fresh graduates are welcome)0–3 years of experience in customer service, administration, or a related role
• Strong communication skills in English (Arabic is an advantage)
• Willingness to work full day from office
• Interest in building a long‑term career in the insurance industry
• Basic computer skills and comfort using systems and MS Office
• About Orient Insurance PJSCOrient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth.
• The Company is counted among the leaders in the UAE insurance market.
• Orient Insurance Company has a paid-up capital of AED 500 million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.