The Client Experience Coordinator position is part of our Customer Experience team, dedicated to creating meaningful and personalized experiences for our clients. Working closely with internal teams and customers, you will help coordinate clienteling services, maintain accurate records, and ensure every interaction reflects the premium service standards of the SARA brand.
What You'll Do
- Maintain and update live client trackers, ensuring records are accurate and up to date in real time
- Coordinate and schedule clienteling services, including styling appointments and table-setting services, while managing timelines and lead times
- Support bilingual client communications in Arabic and English, ensuring messaging is professional, accurate, and aligned with our brand voice
- Partner with the sales team to deliver customer experience benefits and ensure clients receive the services and experiences they are entitled to
- Maintain clean and reliable client data by validating information and preventing duplicate records
- Respond to client inquiries regarding services, appointments, and customer experience programs in a timely and professional manner
- Identify opportunities to improve processes, service delivery, and the overall customer experience Customer Focus: You care about getting the details right and creating personalized experiences that make clients feel valued
- Genuine Communication & Team Spirit: You connect authentically with clients and colleagues and bring positivity and collaboration to every interaction
- Organized Execution: You can effectively manage multiple requests, deadlines, and priorities while maintaining accuracy
- Detail Orientation: You have a high standard for quality and precision when handling client data, communications, and scheduling
- Resilience & Adaptability: You remain composed under pressure and adjust quickly in a fast-paced environment
- Growth Mindset: You are eager to learn, develop new skills, and grow your career within customer experience and clienteling
What We're Looking For
- Bachelor s degree or Diploma in Hospitality, Business Administration, Marketing, or a related field1 3 years of experience in customer service, retail, hospitality, client experience, or coordination roles
- Excellent written and spoken communication skills in Arabic and English, with strong written Arabic for client communications
- Comfortable using Microsoft Excel, PowerPoint, spreadsheets, trackers, and basic design or document tools such as Canva and PDF editors
- Strong interpersonal skills with a customer-first mindset and a high level of accuracy and attention to detail
