Customer Service Coordinator-UAEN

Customer Service – Business Excellence | Automotive Aftersales Division (UAEN)We are seeking a motivated and detail-oriented UAEN to join our Automotive Aftersales team in a Customer Service & Business Excellence role. The successful candidate will support initiatives that enhance customer satisfaction, improve service quality, and drive operational excellence across aftersales functions.

Key Responsibilities

• Monitor and analyze customer service performance and satisfaction metrics
• Support customer experience (CX) improvement initiatives and business excellence programs
• Prepare reports, dashboards, and performance analyses for management
• Coordinate with service centers and internal stakeholders to ensure compliance with customer service standards
• Identify process improvement opportunities and support implementation of best practices
• Assist in managing customer feedback, complaints, and service recovery activities
• Contribute to quality audits, customer journey mapping, and continuous improvement projects

Requirements

• UAEN (Family Book required)
• Strong analytical, communication, and problem-solving skills
• Proficiency in Microsoft Office applications, especially Excel and PowerPointInterest in customer experience, business excellence, and the automotive industry
• Fresh graduates and candidates with relevant experience are encouraged to apply.