Customer Service Specialist

Company Description

GLOMACS Training & Consultancy specializes in delivering high-quality professional development and training programs tailored to the evolving needs of businesses and professionals worldwide. With a commitment to excellence and robust ethical practices, GLOMACS is proud to be ISO 9001:2008 and ISO 29990:2010 certified.

Our expert trainers combine global expertise with hands-on experience, offering cutting-edge courses aimed at enhancing competency, improving performance, and driving business success. By aligning training with the latest trends and workplace needs, GLOMACS empowers individuals and organizations to achieve measurable results.

Job Summary

The Customer Service Specialist will play a key role in managing and nurturing relationships with clients, capable of handling client interactions, preparing professional business correspondence, and supporting the delivery of high‑quality training services. This role requires a polished, client‑focused professional who can represent GLOMACS with excellence.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients across the GCC and MENA region
• Serve as the primary point of contact for Arabic-speaking clients
• Handle client inquiries, follow-ups, and coordination with professionalism and accuracy
• Communicate effectively in English with internal teams, trainers, and international clients
• Coordinate with operations, marketing, and training teams to ensure client needs are met
• Support sales and account management activities, including course recommendations and client engagement
• Maintain accurate client records, documentation, and CRM updates
• Contribute to enhancing client satisfaction and supporting GLOMACS’ reputation for service excellence

Requirements

• Fluent English — strong spoken and written communication in both languages
• Strong English communication skills for professional correspondence
• Previous experience in client relations, account management, customer service, or training industry roles is preferred
• Strong interpersonal and negotiation skills
• Professional, polished, and client‑focused attitude
• Ability to multitask, prioritize, and work in a fast-paced environment