Customer Service Coordinator (UAE Nationals)

Sigma Enterprises LLC, a local partner for global technology solutions is looking for a Customer Service Coordinator for sourcing, developing, motivating and guiding Customer Service team members to achieve outstanding levels of customer service and at all times living the SIGMA core values of Integrity, Teamwork, Creativity & Innovation, Communication and Customer Satisfaction.

Sigma Enterprises LLC, part of Mazrui International - Trading Division is a distributor and service provider for a wide range of Scientific and engineering technologies in the UAE and the GCC countries.

Ideal candidate must have 1 - 3 years experience in Customer Service Coordination effectively liaising between Service Engineers, Customers, and Suppliers . The candidate must have a basic technical understanding of Engineering Products like, Survey Equipment, Laboratory Equipment, Robotics, Drones and Inspection and testing products.

Work Location - Dubai, UAECompany website - https://www.sep.aeHolding company website - https://mazruiinternational.ae

Job Responsibilities

• Attend internal and external customer requests to generate Quotation.
• Generate, Manage, Track and Update Quotation in the Oracle ERP / CRM system.
• Assist Sales Team in Customer Quote follow-up and improve conversion ratio.
• Assist Sales Team in handling existing customers to obtain more Repeat orders.
• Make Out-bound calls to activate Lost and Dormant customers.
• Prepare, coordinate in Approval and Input Purchase Requisition in the ERP System for Customer Order and Stock planning.
• Develop necessary Sales Order Worksheet (SOW) / Approval documents as per the Company policies and coordinate with various departments in obtaining necessary approvals.
• Coordinate with the sales team in New Supplier and Customer Creation in the ERP.Coordinate with Sales and Marketing Team in Creating / Modifying Item Master in ERP system.
• Attend Customer enquiries
• Telephonic, eMail and Walk-in
• Take an active role to attend, Capture, Escalate and Resolve Customer complaints related to Pre-Sales function
• Actively contribute along with the Sales Team to achieve the Overall company objectives set for the FY.Work order and Reports generation
• Skills Needed
• Diploma or Bachelor's degree in Engineering
• Minimum 1-3 years’ experience in a technical service support environment with 1-3 years of Service Coordination experience.
• Good communication skills and team spirit.
• If this sounds like you, please apply to this job and we would like to hear from you!