JOB PURPOSE
Responsible for planning and coordinating overnight city delivery operations while providing administrative and clerical support to the Dock Supervisor during the same shift. This dual-function role combines route planning, TMS data management, and dock documentation to support next-day operational readiness.
The Operations Specialist plays a critical role in ensuring efficient freight flow, accurate recordkeeping, and seamless communication between dispatch, dock, and driver teams across the overnight window.KEY
JOB FUNCTION
- Analyze and prioritize inbound freight volumes for next-day city delivery
- Plan and assign delivery routes for 55+ drivers based on geography, freight profile, time sensitivity,and capacity
- Load trips into TMS system and ensure routing aligns with operational KPIs
- Monitor exceptions and reassign freight as needed to meet delivery windows
- Flag late arrivals or high-priority loads requiring dispatch escalation and adjust plans in real-time
- Prepare morning dispatch documentation including driver trip manifests and routing instructions
- Provide clear shift handover updates to day dispatch and dock supervisors
- Perform driver check-in and check-out procedures, ensuring accurate recording of information andpaperwork
- Support the Dock Supervisor with completion and organization of all dock paperwork anddocumentation
- Update internal systems including TMS with shipment data; maintain route manifests, trip records,and OS&D and Dock Control Reports each shift
- Coordinate with shunting team regarding trailer movements and dock door assignments
- Act as liaison between dock floor operations and administrative teams to support communication andissue resolution
- Assist forklift operators by addressing questions and coordinating workflow as directed by the Dock
- Supervisor
- Participate in continuous improvement initiatives to optimize routing, documentation, and servicelevels
- Any other duties as assigned by Operations Management
- ORGANIZATION STRUCTUREReports directly to Operations Manager
- Internal interaction with City Dispatch, Dock Supervisors, Forklift Operators, Customer Service, US Planning, and Customs
- REQUIREMENTS
- 2+ years’ experience in LTL dispatch, routing, transportation planning, or a logistics administrative role
- Familiarity with the GTA/Southern Ontario delivery network and regional traffic patterns
- Experience using dispatch/TMS systems (e.g., Truck
- Mate); proficiency in Microsoft Office
- Strong understanding of LTL operations, trip planning, and cross-dock processes
- Strong organizational, documentation, and problem-solving skills with attention to detail
- Excellent communication skills and ability to work independently on an overnight shift in a fast-pacedenvironment
- This position plays a pivotal role in daily service execution, dock accuracy, and customer satisfaction.
- Applicants should bring a proactive mindset, route planning expertise, strong administrative skills, and the ability to manage multiple priorities independently through overnight shift hours.
This job description contains the information necessary to evaluate and distinguish it adequately from other positions. It is not intended to be a detailed description of the position's every duty and responsibility.
We are an equal opportunity employer that promotes diversity and inclusion. If you are searching for an opportunity to grow your career while adding value to our team and receiving the star treatment, then this is the role for you. We invite you to submit your application online for our review and consideration. Please note:
This job description contains the information necessary to evaluate and distinguish it adequately from other positions. It is not intended to be a detailed description of the position's every duty and responsibility.
No solicitations from employment agencies or third-party recruiters will be accepted.
