Senior Cargo Customer Service Agent

/ RoleEmployment: Full Time

Job purpose

With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities.

In this role you will provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.

Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.

Provide system support to customers to enable them to navigate through SkyChain to track their consignments.

Attend to customer complaints and suggestions and report these to the supervisor on duty for further investigation, conduct any necessary follow up and in a manner which restores and maintains customer goodwill.

Generate reports on sales and revenue and convey this to revenue accounts on a daily basis to ensure that correct rates are applied and payments are claimed.

Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.

Compile data related to market intelligence, as directed by the supervisor.

QualificationExperience in logistics, courier express, or contact centre: 2 years10 years schooling or equivalentKnowledge and skillsEffective communication skills (written and oral).

Experience in customer handling preferred.

Excellent IT skills and knowledge of SkyChain and Calogi.

Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.

Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.

Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. Were led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brandsu2014in travel, tourism, leisure, aviation, sport and retailu2014reflect our passion for innovation.

We strive for exceptionally high standards in all the products and services we offer and weve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group.

Salary & benefitsJoin us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.

Job Function

Customer Service Company Industry: Aviation, Airlines & Aerospace

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.