Night Manager - Front Office

Night Manager

📍 Dubai, UAE

We are seeking an experienced and highly competent Night Manager to oversee night operations within a prestigious 5-star luxury property in Dubai. This role is ideal for a results-driven hospitality professional with strong leadership capabilities, ensuring seamless operations, guest satisfaction, and operational control during overnight shifts. The position will directly report to the Director of Front Office.

Note: Hotel name and brand details will be shared only with shortlisted candidates.

Key Responsibilities

• Oversee and manage all night operations across the hotel, ensuring smooth and efficient service delivery
• Act as the senior representative on duty during night shifts, handling all operational and guest-related matters
• Ensure the highest levels of guest satisfaction, promptly resolving issues and complaints
• Supervise front office functions, including night audit, check-ins, check-outs, and guest services
• Monitor daily reports and financial postings, ensuring accuracy of night audit procedures
• Ensure compliance with hotel policies, procedures, and security standards
• Coordinate with various departments to maintain seamless hotel operations
• Conduct regular inspections of public areas and operational departments
• Support and guide the night team, ensuring performance standards and team efficiency
• Maintain detailed records of incidents and provide comprehensive handover reports

Requirements

• Minimum 3–5 years of experience in Front Office operations, including night management exposure
• Proven experience in handling night operations within a luxury hotel environment
• Prior experience in high-volume properties (450+ keys) is essential
• Mandatory hands-on experience with Opera PMS
• Strong leadership and decision-making skills, with the ability to manage operations independently
• Excellent communication and interpersonal abilities
• Strong understanding of night audit procedures and hotel financial controls
• Ability to perform under pressure in a fast-paced, luxury hospitality environment
• Flexibility to work permanent night shifts, weekends, and public holidays

Compensation & Benefits

• Competitive tax-free salary
• Fully furnished 1-bedroom accommodation with access to recreational facilities
• Company-provided transportation or transportation allowance
• No live-out allowance provided

Work Schedule

This position operates on a night shift schedule aligned with luxury hospitality standards. Working hours include overnight shifts, weekends, and public holidays, depending on operational requirements. Weekly days off are rotational and subject to business needs.