Play Facilitator

WHO WE ARE

OliOli® was our first pioneering project - a childrens museum that redefined play and learning by creating immersive galleries for open-ended exploration. Building on this foundation, we are now bringing Hoppi® - a new play destination for families - coming soon to a new mall in Abu Dhabi.

Hoppi® is designed especially for children aged 2–8, combining active physical play experiences with engaging, hands-on exhibit zones. It is a space where children can play, imagine, and explore, while parents enjoy a safe, enriching, and welcoming environment.

• Hoppi® aims to be a beloved family destination in Abu Dhabi, adding joy, creativity, and playfulness to the lives of families.NOTE FROM OUR FOUNDERSWe are young parents who have been blessed to follow our dream.
• Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced, and amazed.
• We aim to see joy on children's faces.WHAT THIS ROLE IS ALL ABOUTOur Play Facilitators (better known as IMAGINATORS) are responsible for fulfilling Hoppi®s vision of creating awesome experiences and memories for children.
• Working within exhibit zones, Imaginators act as Hoppi®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.WHAT WE'LL TRUST YOU WITHVisitors Experience and Service
• Be an ambassador for the Hoppi® brand; ensure that every visitors experience at Hoppi® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
• Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
• Contribute to a positive, team-based, and visitor-first centric culture
• Wear the mascot costume on special occasions
• Manage groups of children from schools, birthday parties, or camp activities
• Lead our themed birthday parties for kids and wear costumes that match the themes
• Collect and communicate visitors feedback and suggestions
• Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials
• Exhibits area / Education
• Have an honest and comprehensive understanding of Hoppi®s philosophy and developmental, pedagogical, and other learning objectives
• Participate in training programs designed to enhance interaction with visitors in the Hoppi® manner
• Lead field trips and interact with teachers and students in an age-level appropriate manner
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
• Safety / Security
• Provide a safe environment for all visitors, specifically for the children
• Assist visitors in case of an incident or an emergency situation
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during Hoppi®'s hours of operation

WHAT YOU'LL NEED

TO BRING TO THE TABLEEssential:

Able to work weekends and public holidays.

Advanced course work or experience in customer service, family learning, or retail operations preferred.

Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plusExcellent communication skills and ability to interact positively with children, adults, and large groups.

Proficiency in English is a must. Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus.

Experience working in a fast-paced, high-volume environment.

Ability to work with diverse staff and visitors.

Desirable:

Self-starter and self-motivated; thrives working in a team-oriented and collaborative environmentLOTS of bright & positive energy; respectful of diversity; patient and empathetic; friendly; courteousInterest and enthusiasm for working with children and families.

Ability to work with diverse staff and visitors.

• Adaptable to perform a variety of duties.WHAT ELSE IS IN IT FOR YOUInternal growth and development opportunities
• Diverse and welcoming team
• Employee Discounts for Hoppi® products
• Regular team socials and outings
• Employee referral program