Team Lead, Administration

Yamaha Motor Finance Canada (“YMFCA”) is the established captive finance division of Yamaha Motor Canada (“YMCA”), and a subsidiary of Yamaha Motor Finance Corporation (“YMFC”), which is focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs."Yamaha Motor Canada Ltd (YMCA) is a subsidiary of YMC, responsible for distributing Yamaha Motor products to Canadian dealers and consumers.

YMCA’s vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Yamaha Motor Corporation (YMC) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Position InformationDepartment: YMFC-CALocation: 480 Gordon Baker RoadHybridStatus: Full TimeReports to: Manager, Asset PerformanceSummary Of

Responsibilities

• The Primary focus for the Team Lead
• Administration role is to ensure all of the administration tasks within the YFS Canada operation are handled in a timely and accurate manner.
• This player / coach role will have one direct report and will be key in supporting the Customer Service & Collections teams with execution of the following tasks.
• Payment processing (Cheques, Online banking, credit card payments, refunds), payout letters, Lien discharges & renewals, Collections letters (All stages), Loan renewals (Restructuring / activation), Remarketing / Recovery (Title documentation, post auction LMS updates, Court Documentation); Processing Insolvency documents.
• Other duties will be assigned on an as needed basis.
• Key Duties &

Responsibilities

• Provide high level of service to Collections & Customer Service teams to ensure our end customers & dealers receive the best-in-class experience on their transactions with YFS Act as a player / coach – achieve department SLA’s on all key responsibilities while mentoring 1 direct report 30%
• Maintain regular communication with YMCA shared services (accounting) certifying accurate & efficient processing / Reconciliation of transactions relating to customer accounts
• Reporting and documentation”: Prepare administration reports, presentations, and summaries.
• Maintain accurate and up-to-date records and databases.
• Ensure proper filing and documentation of critical organizational information for both customer service and collections.
• Participate in special projects as required.
• Conduct team meetings as required.
• Experience

Requirements

• Degree/Diploma: Diploma
• Program of Study: General
• Years of Experience: 3 - 5 years
• Type of Experience: Supervisory role within a call center environment
• Skills And Abilities
• Superior organizational skills Effective coaching/mentoring skills
• Team player
• High attention to detail
• Strong written and verbal communication skills
• Ability to handle multiple responsibilities in a fast-paced environment
• Fully bilingual (French and English) is mandatory
• Expected salary range: $60,000 - $75,000/per annum
• Although base salary for this position falls within the above posted range, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity.
• Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.
• Beyond Base Salary, Our Total Rewards Program Includes100% employer‑paid health and dental benefits
• Employee assistance program
• Corporate bonus incentive + sales bonus (for applicable roles)
• RRSP with employer DPSP match (up to 5% of base salary)
• Employee‑paid STD, LTD, and life/dependent insurance Parental/maternal leave top‑up programs
• Product experience/engagement events Employee recognition program (Accelerate Together)
• Educational assistance
• Employee product purchase and rental program perks
• Kando‑driven corporate culture, recognized as a top GTA employer
• This posting reflects a newly created vacancy within our organization.
• Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection.
• All AI ‑ assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.
• Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.