Supervisor

A Chloe Supersivor is an ambassador of the maison, in charge of welcoming every guests into the Chloé family.

He/she supports the store manager in leading the team and supervising boutiques operations to ensure successful business; he/she acts as the boutique leader in the absence of the store manager.

A Chloé Supervisor is

• A CLIENT CHAMPION

o Leads the team to initiate and develop long-term relationships with clients

o Monitors CRM targets for boutique and per stylists and helps the team to reach them

o Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion

o Supervises client database with consistent follow up of staff client books

o Coordinates contact campaigns, gifting campaigns and other clients’ activations

• AN OMNICHANNEL BUSINESS Promoter

o Leads by example and supervises sales on the floor to improve business performance and customer service

o Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance

o Assists Store Manager in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with maison strategy

o Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member

o actively participates in commercial activities and proactively proposes new ideas to improve business

O IS aware of local trading environment and competitors’ activities

• A TEAM LEADER

o Organizes energizing team briefings and ensures consistently high level of motivation

o Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings

o Shadows sales on the floor to coach the team and identify further individual training needs

o Supports recruitment and induction of team

o Leads by exemplarity, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity and positive impact

o Is an active member of management community: shares best practices, asks, provides support

• AN OPERATIONS EXCELLENCE SUPERVISOR

o Supervises impeccable boutique environment and teams grooming

o Proactively liaises with team and management to suggest improvements in operations, processes or more globally on boutique environment

o Ensures implementation of all guidelines related to store and BOH management and sustainability

o Supervises all stock management related tasks

o Oversees compliance of established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.