Outlet Supervisor

Hey there!

We're Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA 🌍. We expanded to Dubai and Abu Dhabi, and we're not stopping there. Our mission? To rid the world of average, boring coffee! ✨

As we continue to expand and innovate in the coffee industry, we’re looking for talented individuals like you to help us seize new opportunities and drive our success.

Ready to #LEAVETHEHERD and take charge as Outlet Supervisor? Join us and make a real impact! 🌟☕

Your role will include, but is not limited to...

• Professionally handle customer issues and empower the team to prioritize customer needs and recommend products.
• Excel in a customer-facing role with strong product knowledge and a passion for specialty coffee.
• Communicate clearly with the team, setting goals and providing regular feedback to foster a positive work environment.
• Collaborate with the store manager for effective team development.
• Manage sales targets and minimize waste, especially for food items, and adept at stock management.
• Ensure efficient team scheduling and maintain high standards of cleanliness and hygiene.
• Quickly address in-store issues, including maintenance and emergencies, calmly and efficiently.
• Uphold food safety standards and demonstrate confidence in DM & AD standards during inspections.

Qualifications

• Strong communication and teamwork abilities, aimed at creating exceptional customer experiences.
• Leadership qualities with a dynamic and proactive approach to team management.
• Minimum 5 years of experience in customer service or hospitality in the UAE, supervisory roles preferred.
• Proficiency in English
• Knowledge of Arabic would be an advantage.

Perks & Benefits

• Comprehensive health and wellness benefits to employees.
• Comprehensive health and wellness benefits to employees.
• Annual flight ticket from Dubai to home country.
• Free food and beverages are provided during shifts.
• Annual Leave to ensure work-life balance.
• Access to professional training and development opportunities.
• A dynamic, creative, and engaging work environment.
• Opportunities for career growth within the company.
• End-of-service benefits

Please submit your CV through the application link or on:

https://careers.leavetheherdbehind.com/

We're excited to brew up success with you!