Porter: Creating Impactful JourneysAt Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions.
Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
- Why Porter
- Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities.
- With a fleet size exceeding 750k driver partners and 15 million customers.
- Porter is at the forefront of this dynamic and rapidly expanding sector
- Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners.
- We leverage technology to drive efficiency, innovation, and unparalleled service
- Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation
- Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives.
- At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
Be a Part of Something Extraordinary:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.
If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
Role Overview
Looking for Business Associate - Packets & Movers Operations (Vendor Operations Associate), who can own end-to-end coordination between customers and vendors, ensuring smooth execution of shifting requests through strong communication, negotiation, and operational follow-through.
The role is critical in driving customer satisfaction, vendor alignment, and timely completion of all movement jobs, along with the ideation for business expansion.
Responsibilities
- Customer Management
- Understand complete shifting requirements from customers (inventory, location, timelines, special handling needs)
- Provide accurate and competitive quotations based on internal pricing guidelines
- Act as the primary point of contact for customers during the entire shifting lifecycle
- Ensure clarity of expectations around pricing, timelines, and service scope
- Vendor Management & Negotiation
- Identify and coordinate with appropriate vendors for each shifting request
- Negotiate pricing, availability, and service terms to ensure business viability
- Align vendors on execution timelines (date, time, manpower, vehicle requirements)
- Ensure adherence to agreed SLAs and resolve vendor-side constraints proactively
- Operations Execution & Coordination
- Ensure smooth execution of shifting jobs as per committed timelines and scope
- Continuously track ongoing movements and intervene in case of delays/issues
- Coordinate between customer and vendor during execution for real-time resolution
- Ensure zero-failure execution mindset across all assigned jobs
- Pricing & Commercial Closure
- Support in finalizing competitive yet profitable quotations
- Balance customer expectations with vendor cost structures
- Ensure margin protection while maintaining conversion efficiency
- Post-Service Experience
- Collect feedback from both customers and vendors post job completion
- Identify service gaps and communicate actionable insights to improve experience
- Ensure closure of all operational and experience loops
- Business Expansion &; Strategy
- Identify new growth opportunities in the market (new clusters, demand pockets, underserved areas)
- Develop strategies to increase supply penetration and improve fulfillment capacity
- Collaborate with internal teams to align supply growth with customer demand trends
- Drive initiatives to improve vendor density and service availability
- Qualification and
Skills
- 2–3 years of work experience in Sales / Account Management / Operations in Packers & Movers or Delivery / Logistics sector
- Strong exposure to customer-facing and vendor coordination roles
- Good understanding of Dubai market dynamics and customer behavior
- Comfortable handling negotiations and operational pressure situations
- High bias for execution, ownership, and real-time problem solving
- MBA preferred (strongly preferred but not mandatory)
- Strong analytical mindset with ability to translate data into actionable supply strategies
