Director Spa And Salon Spa Operations

Job Description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax.

Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is seeking a Director Spa and Salon to provide strategic and operational leadership across spa and key hotel operations. This role is responsible for delivering exceptional, Forbes Five-Star–level experiences by seamlessly integrating luxury wellness, guest services, and hotel operations while upholding Wynn’s service philosophy and brand standards.

Responsibilities

The primary duties and responsibilities of this role are

• Champion consistent delivery of Forbes Five-Star service standards across all guest touchpoints.
• Partner closely with Revenue Management and Reservations to optimize room inventory, forecasting, and rate strategies while supporting overall commercial objectives.
• Oversee the full scope of spa operations, including treatment rooms, wellness programming, guest scheduling, and service flow optimization.
• Develop, implement, and continuously refine spa and hotel service standards and protocols aligned with Wynn’s luxury wellness ethos.
• Collaborate with Food & Beverage and Fitness teams to curate integrated, holistic wellness and lifestyle experiences for guests.
• Lead the recruitment, onboarding, training, and ongoing development of spa and hotel leadership teams, fostering a culture of excellence, accountability, and engagement.
• Implement performance management frameworks, succession planning, and recognition programs to support talent retention and service consistency.
• Ensure all team members are trained and certified in luxury service delivery, wellness standards, and brand expectations.
• Leverage CRM and PMS platforms to anticipate guest preferences, personalize experiences, and strengthen guest loyalty.
• Manage guest escalations with discretion, empathy, and professionalism, ensuring timely resolution and service recovery.
• Coordinate closely with VIP Services, Butler, and Enclave teams to deliver elevated, high-touch journeys for premium and repeat guests.
• Monitor operational KPIs, guest satisfaction scores, and feedback channels to identify improvement opportunities and drive continuous enhancement.
• Ensure full compliance with health, safety, hygiene, and regulatory requirements across all hotel and spa functions.
• Lead internal audits, quality assurance reviews, and brand standard assessments to maintain operational excellence.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 10 years of experience in luxury hospitality operations, including at least 5 years in senior spa or wellness leadership.
• Bachelor’s degree in hospitality management or a related discipline; spa certifications or formal wellness training are highly desirable.
• Proven strengths in operational leadership, luxury guest service delivery, team development, wellness programming, and systems integration.
• Strong business acumen with experience working cross-functionally in large, complex luxury environments.
• Fluent in English; Arabic or Mandarin proficiency is considered an advantage.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Requirements