Customer Relations Officer

Job purpose

To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.

Improve on service levels at the branches. Take ownership of customer complaint until final resolution.

Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.

Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities

• Providing the best service to NBF customers as well as achieving the assigned target set by the branch manager and insuring to take ownership of customer complaints until final resolution.
• Be a team player in a branch team; cooperate with others towards achieving the branch goal in sales & service.

Qualifications

• Diploma/ Bachelor's Degree, preferably in Commerce
• Experience:2-3 years banking experience or experience in any other service industry.