Assistant Manager – E-Commerce

Mai Dubai is seeking a dynamic and results-driven Assistant Manager – E-Commerce to drive online sales growth, strengthen strategic marketplace partnerships, and enhance the customer experience across digital channels. The ideal candidate will have strong FMCG and E-Commerce experience, proven account management capabilities, and the ability to lead initiatives that deliver sustainable business growth.

Responsibilities

• Develop and implement E-Commerce sales strategies to achieve revenue and profitability targets.
• Manage and grow key marketplace accounts including Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other online platforms.
• Lead commercial negotiations with key buyers and platform partners.
• Drive customer acquisition initiatives through digital channels in collaboration with internal stakeholders.
• Manage the E-Commerce sales funnel, including lead generation, qualification, conversion, and retention.
• Monitor sales performance, analyze data, and identify opportunities to optimize growth.
• Conduct market research and competitive analysis to identify emerging trends and business opportunities.
• Collaborate with IT teams to ensure smooth platform operations, resolve issues, and enhance user experience.
• Work closely with Trade Marketing, Sales, and Senior Management to align business objectives and execution plans.
• Develop and deliver compelling business presentations and commercial proposals.
• Ensure timely execution of projects through effective critical path management.

Qualifications

• Bachelor’s Degree in Business, Marketing, Commerce, or a related field (Master’s Degree or professional certifications are an advantage).7-10 years of FMCG experience, including 5-7 years in E-Commerce sales and marketplace management.
• Strong knowledge of major E-Commerce platforms, including Talabat, Noon, Careem, Kibsons, and Amazon Seller Central.
• Proficiency in SAP, POS systems, Microsoft Office Suite, Advanced Excel, and PowerPoint.
• Proven track record in sales, negotiation, account management, and revenue growth.
• Strong presentation, persuasion, and relationship-building skills.
• Customer-focused, target-driven, and commercially astute.
• Excellent communication, planning, organizational, and stakeholder management skills.
• Demonstrated leadership ability with sound judgment and decision-making capabilities.
• Strong analytical mindset with basic financial acumen and critical path management experience.