Principal Consultant-Education-Management-UK

Role –

Principal Consultant

Technology

• Education Management

Location

• UK

Business Unit

• ORC

Compensation –

Competitive (including bonus)

Overview

The Education Manager is responsible for leading the design, development, and delivery of end-to-end training and capability-building services for the Electronic Staff Record (ESR) system. The role ensures that users, payroll teams, HR stakeholders, and technical support teams are effectively trained to maximize system adoption, operational efficiency, and compliance.

Responsibilities

Training Strategy & Governance

Define and execute the ESR training strategy aligned with objectives and service transition plans

Establish training governance, standards, and quality assurance processes

Ensure compliance with regulatory, audit, and data protection requirements

Develop training KPIs, reporting metrics, and continuous improvement mechanisms

Curriculum & Content Management

Design and maintain comprehensive ESR training curriculum covering

HR & Payroll modules

Self-service and manager self-service (ESS/MSS)

BACS and finance-related processes

Oversee development of training materials

Instructor-led training (ILT)

eLearning modules

User manuals and quick reference guides

Ensure alignment with system releases, enhancements, and patches

Training Delivery & Execution

Lead delivery of training programs across user groups (clinical, administrative, payroll, HR)

Manage internal trainers and third‑party training providers where applicable

Ensure high-quality training delivery for

New system implementations

System upgrades and releases

Business process changes

Support remote and classroom‑based training models

Stakeholder Management

Act as primary interface for training‑related engagements with stakeholders

Collaborate with

Service Delivery Managers

Functional Leads and SMEs

Change and Release Teams

Translate business requirements into effective training interventions

Performance Monitoring & Reporting

Track training effectiveness through

User feedback

Adoption metrics

Incident reduction trends

Identify training gaps and implement corrective actions

Continuous Improvement

Drive innovation in learning methods (digital learning, simulations, knowledge portals)

Introduce best practices in enterprise learning and capability management

Align training with ITIL and service management practices

Key Skills & Experience

Essential

Proven experience in managing training or education services in large IT environments

Strong knowledge of Oracle E-Business Suite / ESR (HR, Payroll, OLM modules preferred)

Experience working with public sector clients

Expertise in training lifecycle management (design, delivery, evaluation)

Strong stakeholder management and communication skills

Experience in transition and knowledge transfer programs

Desirable

Understanding of BACS/payment processing environments

Familiarity with ITIL framework and service management processes

Experience in audit‑compliant training environments

Experience with learning management systems (LMS)

Preferred

Excellent planner for release and delivery planning

Excellent problem‑solving skills

Experience coaching and mentoring teams of 5+ members

Experience with Lean / Agile development methodologies & ITIL Methodologies

Personal

High analytical skills

High customer orientation

High quality awareness

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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