Group Reservation Agent

Overview

About The First Collection

The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai’s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design.

Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai’s dynamic energy.

As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand—it’s an immersive journey into the heart of Dubai.

About The First Collection at Jumeirah Village Circle

Located in the welcoming community of Jumeirah Village Circle, The First Collection at Jumeirah Village Circle, part of the Tribute Portfolio, is a stylish urban retreat with 491 rooms, providing a gateway to Dubai’s attractions. Guests can experience top amenities, from the award-winning Risen Café & Artisanal Bakery to an outdoor pool, gym, and spa.

Exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beach club experiences enhances each stay, creating an unforgettable experience.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.

Key Responsibilities

• Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.
• Create, maintain, and update group room blocks in the hotel Property Management System (PMS).
• Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests
• Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.
• Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.
• Respond promptly and professionally to internal and external inquiries related to group reservations.
• Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.
• Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.
• Ensure compliance with hotel policies, brand standards, and revenue management strategies.
• Maintain accurate records and documentation for all group reservations.

Desired Skill & Expertise

Qualifications & Skills

• Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.
• Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.
• Strong customer service skills with a professional and courteous demeanour.
• Ability to work collaboratively with hotel sales, front office, and operational teams.