Customer Relationship Management Specialist

Wholesale CRM Specialist – MEA & CISAre you passionate about customer experience, operations, and driving seamless wholesale execution across multiple markets?

We are looking for a Wholesale CRM Specialist to join our team, supporting MEA & CIS markets, ensuring excellence across the full customer journey—from order placement to delivery and beyond.

Your Role

As a key point of contact for both customers and internal teams, you will own and manage the end-to-end wholesale operations process, ensuring accuracy, efficiency, and exceptional service.

Key Responsibilities

• Customer & Order Ownership
• Manage the full customer journey: catalogue sharing, order placement, delivery, invoicing, and issue resolution
• Act as the go-to person for customers and internal stakeholders across wholesale operations
• Maintain strong relationships and ensure consistent communication
• Sell-In & Order Execution
• Share catalogues, pricing, and delivery timelines
• Collect and validate seasonal orders within deadlines
• Ensure accuracy and completeness of all customer orders
• Order Management
• Process and maintain accurate order entries in the system
• Validate orders against stock availability and commercial terms
• Handle amendments, cancellations, claims, and returns efficiently
• Logistics & Delivery Coordination
• Track orders from placement to final delivery
• Coordinate with logistics, planning, and operations teams
• Ensure all shipping documentation is accurate and compliant
• Proactively resolve delays, shortages, and discrepancies
• Sales Support & Analysis
• Monitor sell-through performance
• Identify replenishment opportunities
• Support top-up orders and highlight sales risks
• Customer Management
• Own relationships across multiple markets including CIS, GCC, Africa, and Türkiye
• Coordinate cross-functionally with sales, finance, and operations
• Follow up on accounts receivable and overdue balances
• What We’re Looking For
• Experience: 3–5+ years in wholesale operations, order management, or customer service
• Strong background in order processing, logistics, and customer coordination
• Exposure to CIS markets is a strong advantage
• Knowledge of import/export regulations, Incoterms, and compliance (EAC, DoC) is a plus
• Experience with SAP or similar systems
• Skills &

Competencies

• Strong attention to detail and organizational skills
• Excellent communication and stakeholder management
• Ability to manage multiple markets and priorities
• Problem-solving mindset with a proactive approach
• Languages
• Fluent in English
• Russian is a a must.
• Why Join Us?
• You will be part of a dynamic, international environment, gaining exposure across multiple regions and playing a key role in driving operational excellence and customer satisfaction.