Live Operations Associate

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

As a Live Operations Associate, you will play a crucial role in ensuring our delivery operations run smoothly, acting as the key point of contact for our drivers, warehouse teams, and driver delivery service providers.

Our fast-paced work environment is both supportive and encouraging, offering you the opportunity to join an exciting team that owns and manages our live operations, working proactively and reactively to ensure we are providing a world class experience to all end-recipients.

This is a fantastic opportunity to be part of a rapidly growing startup and utilise your problem-solving skills and operational expertise in a fun and passionate team.

Responsibilities

Your responsibilities will include

• Communicating with drivers: Providing drivers with the necessary information and support to complete their deliveries efficiently.
• Coordinating with warehouse teams: Ensuring shipments are ready and dispatched on time.
• Liaising with delivery team: Collaborating to ensure driver schedules are filled and any issues are promptly addressed.
• Cross-departmental liaison: Working with other departments to address and resolve situations related to driver performance and behaviour.
• Performance monitoring: Tracking and reporting on driver performance metrics.
• Problem-solving: Addressing and resolving any delivery-related issues that arise.

Requirements

• Prior live operations or dispatch experience is be preferred, though not necessary
• Excellent skills in interpersonal relations, driver management and written communication.
• Capable of managing multiple tasks and solving problems effectively.
• Committed to delivering exceptional service and going beyond customer expectations.
• Thrive in a fast-paced, high-volume environment.
• Adept at recognising and prioritising multiple tasks and responsibilities.

Please note that this is an in-person role on a 4-on-4-off shift pattern (4 days working, 4 days off to recharge) and each shift is 12 hours.

How we reward our team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 18 days of holiday allowance plus public holidays for people working on a 4-on-4-off shift pattern (which is the equivalent holiday allowance to 25 days for employees working from Monday- Friday)
• Wellbeing initiatives, including 3 wellbeing days in addition to holiday allowance
• Subsidised Private Medical Insurance including dental and vision
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy
• Cycle to work scheme

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