Universal Banker

Role: Universal Banker Location: Dubai Mall Branch, Dubai

Role Purpose

This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

This position is for UAE Nationals only Key accountabilities of the role:  Provide prompt and efficient service to all walk-in customers Respond to Customer inquiries, concerns and resolve issues effectively & efficiently Proactively identify customer needs and proactively offer relevant Products and Services as below Finance: Liability Onboarding Covered Card  Services: Debit Card Inquires Accounts General Inquiries Sending SMS to customers Police Letter – Returned Cheques  Dispute Services Standing order Setup/Cancellation/Amendment Funds Transfer/ Telex Transfer  Installment Postponement  Certificate Issuance  E-Statement Issuance  Returned Cheque Services (Receive, Deliver, and send to CCU) Debit Card & CHQ Book Services (Receive, Deliver, and Destruct) Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role: Knowledge of ADIB’s Retail & Institutional Banking products & services Knowledge of ADIB’s Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards  Knowledge of Cross Sales  Computer skills This position is for UAE Nationals only.