Program Manager, Commercial

At Dover Fueling Solutions (DFS), a Dover company we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company.

As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Based in Downers Grove, IL, Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.

Overall Scope

Dover Fueling Solutions, one of the world’s leading suppliers of fuel dispensers, payment terminals, forecourt control devices, point-of-sale and other measurement and control solutions to the retail and commercial fueling industry is seeking a Program Manager whose primary role is to manage, execute and coordinate complex, cross-departmental projects both externally for post-sales large multi-product implementations of hardware, software, or integrated solutions and internally for new product introductions.

Dover Fueling Solutions products and applications are hardware, software or integrated hardware and software offerings, therefore experience with new product launch for hardware platforms as well as software integration are preferred.

This role is expected to manage the program both at the highest levels engaging senior management and at the detail level ensuring all teams are delivering on commitments within the accepted timelines. This role will coordinate multiple programs simultaneously and work with other Program Managers and internal stakeholders to ensure alignment.

Responsibilities

Stakeholder Engagement

Partner closely with Product Management, Engineering, Sales, Service and other cross functional extended team leads to:

• Plan and coordinate all activities related to specific customer product sales opportunities, implemented to meet sales goals and/or
• Translate the product vision and strategy into a project plan within the overall NPD framework.
• Ensure that key program stakeholders are fully engaged in and aligned with the program deliverables, progress and emerging risks.

Program Management & Control

• Drive process discipline and accountability throughout the planning, execution, monitoring, and successful completion of projects.
• Develop and maintain project plans and status reports, manage project resources, engage cross-functional teams to provide quality analyses, coordinate beta plans, track and report defects and defect resolution, complete final documentation, training, and coordinate product launch plans.
• Execute DFS’ New Product Development processes, including but not limited to project gate transitions and change management processes.
• Prepare and manage project budgets and facilitate and communicate periodic cost analyses.
• Experience in Agile/SAFe, waterfall and hybrid program delivery methods.

Business Acumen

• Understand the business imperative of the programs being led to effectively drive program delivery.
• Clearly communicate all program-level financial commitments to core team members and stakeholders.

Technical Acumen

• Strong Hardware and Software development knowledge. Understand the technology concepts used on projects in enough depth to challenge assumptions, estimates, approaches, and risks. Possess general understanding of technical design, implementation, and quality assurance.

Change Management

• Strong change management skills creating clarity of vision, unifying teams and resources and dealing with conflict and resistance
• Flexible during times of change. Adjust to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Elicit cooperation from a wide variety of sources, across the hierarchy, peers, and other functional teams. Engage the team to drive creative solutions when challenges arise.
• Ability to defuse tension among project teams and facilitate constructive discussion to reach resolutions.

Communication

• Manage the expectations of all stakeholders from the highest levels in the company through transparent and proactive communications. Develop strategies to ensure status, accomplishments, issues, and risks are communicated clearly. Facilitate effective and efficient forward-looking team meetings.

Risk Management

• Identify and quantify project risks and initiate risk management plans to address such risks.

Experience/Qualifications

• Bachelor’s Degree required (Engineering or related field of study preferred)
• Minimum of 5 years of work experience in program or project management, or a related function working with technology products and/or services
• Strong collaborative and influencing skills
• Ability to demonstrate flexibility and manage multiple complex projects simultaneously
• Excellent written and oral communication skills; comfortable facilitating and presenting to groups
• Ability and desire to work in a fast-paced team environment
• Ability to perform the essential functions is a requirement of the job. Reasonable accommodations may be used to meet these requirements.

Preferred Qualifications

• PMP certification preferred
• Experience managing new product/technology introductions, including supply chain readiness, is strongly preferred
• Software program management and/or software/hardware integration experience is a plus
• Experience in the retail petroleum industry is a plus
• Experience with cloud IoT and management of implementations involving customers, partners and service providers is a plus

We are #EnergizedByGrowth.

Work Arrangement : Hybrid

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

• DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry.
• As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail.
• Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, Clear
• View, Tokheim, Pro
• Gauge, Fairbanks, LIQAL, Ava
• LAN, and Bulloch Technologies.
• Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

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