Senior Product Manager - Digital Channels

Primary Office Location

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

Website Senior Product Manager

Position Summary

The Website Senior Product Manager leads strategic initiatives to enhance the performance, functionality, and user experience of the organization’s digital platforms. This role is responsible for managing website projects from concept to deployment, driving cross-functional collaboration, and ensuring alignment with business goals, compliance standards, and user expectations.

Key Responsibilities

• Project Leadership & Coordination:

Oversee the planning and execution of website projects, updates, and enhancements. Manage timelines, gather requirements, and facilitate collaboration across the Website team and other stakeholders to ensure successful delivery.

• Quality Assurance & Deployment Oversight:

Lead QA and regression testing efforts to ensure flawless functionality and seamless integration with third-party platforms. Monitor deployments to maintain high standards of performance and reliability.

• SEO, AEO & Accessibility Strategy:

Champion initiatives related to Search Engine Optimization (SEO), Answer Engine Optimization (AEO), and digital accessibility. Collaborate with internal teams and external vendors to ensure adherence to best practices and regulatory requirements.

• Data-Driven Optimization:

Analyze user behavior, site performance metrics, and personalization strategies to inform continuous website improvements. Leverage insights to enhance engagement, conversion, and overall user satisfaction.

Qualifications

• Proven experience in digital product management, preferably with a focus on web platforms.
• Strong understanding of SEO, AEO, accessibility standards, and web analytics.
• Excellent project management and cross-functional collaboration skills.
• Ability to translate data insights into actionable strategies.
• Familiarity with agile methodologies, CMS platforms, and QA processes.

Position Title: Senior Product Manager - Digital Channels

Business Unit: Retail Operations

Reports to: Manager - Digital Channels & Payments

Position Overview

This position is primarily responsible for supporting the development, implementation and maintenance of the online account opening product. Additional responsibilities include assisting with the corporate website as well as digital channels and payment strategies.

Primary Responsibilities

This position is responsible for providing project support to the department management team and will assist with overseeing the timely and accurate implementation and administration of activities related to the Online Account Opening solution and third-party integrations.

Collaborates with the management team and other line of business department to design, develop and implement online account opening.

Performs User Acceptance Testing for digital products and releases.

Assists with analysis of processes and makes recommendations to management for streamlining functions, improving efficiency and enhancing the accuracy and quality of work.

Assists with content management and optimization of corporate website properties and the oversight of day-to-day maintenance, future enhancements, content improvement and overall site integrity while utilizing SiteCore - our content management system.

Responsible for a variety of other job duties, such as assisting with all troubleshooting and testing of Digital Channel products/services.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent project management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Intermediate Level

Experience in a similar position.

In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law.

It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.