ServiceNow Product Owner

Job Details

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description

Role: ServiceNow Product Owner ITOM / CMDB / ITAM

Role Overview

We are looking for a ServiceNow Product Owner to lead the strategy, roadmap, and delivery of ITOM, CMDB, and ITAM capabilities.

This role will drive enterprise visibility, service mapping, event correlation, and AI-driven operations while ensuring high-quality CMDB data and seamless asset lifecycle management (HAM/SAM). The Product Owner will act as the single point of accountability, aligning business and engineering teams to deliver measurable outcomes.

Key Responsibilities

Product Strategy & Roadmap

Define and execute a multi-year roadmap for ITOM (Discovery, Service Mapping, Event Mgmt), CMDB, and ITAM (HAM/SAM).

Align solutions with CSDM 5.x standards and enterprise data strategy.

Drive transition from project-based to product-based delivery.

Integrate CMDB with ITAM for unified asset and configuration visibility.

Agile Delivery & Backlog

Own and prioritize product backlog using value-driven approach.

Lead Agile ceremonies (Sprint Planning, Reviews, Retrospectives).

Translate business needs into user stories with clear acceptance criteria.

Identify risks and ensure timely, high-quality delivery.

CMDB & Data Governance

Establish CMDB ownership, certification, and governance models.

Ensure data accuracy, completeness, and compliance KPIs.

Maintain CI lifecycle, relationships, and reconciliation rules.

Align CMDB with CSDM for reliable service impact analysis.

AI & AIOps

Drive AI use cases for predictive operations and automation.

Enable tools like Now Assist, event correlation, and virtual agents.

Track KPIs such as MTTR reduction and automation gains.

Ensure continuous improvement and adoption of AI models.

Stakeholder & Value Management

Engage stakeholders across Architecture, Security, and Finance.

Drive product governance and roadmap alignment.

Act as escalation point for product decisions.

Track KPIs including operational efficiency, cost optimization, and compliance.

Required Skills & Experience

ServiceNow experience (ITOM, CMDB).

Product Owner/Product Management experience.

Strong expertise in ITOM modules (Discovery, Service Mapping, Event Mgmt).

Hands-on knowledge of CMDB, CSDM ( and integrations.

Experience with cloud platforms (AWS/Azure/GCP) and monitoring tools (Dynatrace, Splunk, etc.).

Exposure to ITAM (HAM/SAM) preferred (3+ years ideal).

Strong Agile/SAFe delivery experience.

Excellent stakeholder management and communication skills.

Strong analytical and problem-solving mindset.

Preferred Qualifications

Experience with AI/ML in IT operations (AIOps, predictive analytics).

ITIL and digital transformation experience.

Exposure to additional ServiceNow modules (GRC, SecOps, HRSD).

Experience in large-scale enterprise transformation programs.

Certifications

Required

ServiceNow CSA

ITIL Foundation

ServiceNow CIS ITOM

Preferred

CIS-HAM / CIS-SAM

CSPO / SAFe Product Owner

Mandatory Skills: ServiceNow ITOM Service Mapping . Experience: >10 YEARS .The expected compensation for this role ranges from $100,000 to $185,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry.

It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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