Area Product Owner - Executive Director (Operations Product | Reconciliation & Financial Exceptions Platforms)

Step into a high-impact product leadership role at the center of Operations modernization—where platform transformation, automation, agentic delivery and controls excellence converge. As an Area Product Owner for Reconciliation & Financial Exceptions, you will shape the vision and roadmap for two critical platforms that simplify complex processes, improve resilience, and strengthen auditability.

You will lead teams and stakeholders through large-scale change, replacing fragmented, suboptimal tools with modern, scalable solutions. You'll operate in a delivery model designed to accelerate outcomes—leveraging cutting edge agentic delivery methods to rapidly meet business needs while delivering business efficiency through automation at scale.

As the Reconciliation & Financial Exceptions Area Product Owner, you will oversee the product roadmap, vision, development, execution, and risk management for two new internal platforms, while driving measurable business outcomes including cost, reliability, reusability, and feature delivery.

You will provide end-to-end leadership for GLARE (General Ledger Account Reconciliation Engine)—a new reconciliation platform replacing a legacy application and its surrounding ecosystem of bots, macros, and manual jobs—delivering automated, auditable GL reconciliation for balance-to-balance and in-process accounts and consolidating fragmented operations into a faster, more reliable, easier-to-use system.

You will also lead FORCE (Financial Operation Research and Corrections Enablement)—a new transaction management tool enabling authorized back-office teams to manually execute, correct, and reverse monetary transactions for DDAs on the next-generation GBP platform, serving as the critical manual backstop when straight-through processing cannot handle complex or exception scenarios.

In this role, you will retire multiple legacy applications and suboptimal solutions, modernizing the user experience and operational controls for teams across JPMorganChase lines of business.

You will coach and mentor a high-performing product team, align cross-functional stakeholders, and continuously evolve the platforms using an agentic delivery framework to deliver efficiency at scale through automation and agentic solutions.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job Responsibilities

• Oversee the product roadmap, vision, work prioritization, development, execution, risk management, and business growth targets.
• Collaborate with the area product quad leadership team (Product, Technology, Design & Data) to plan, manage, and deliver the Area Product Roadmap.
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on best practices, such as market research, storyboarding, workshop facilitation, prototyping methods, business case development, requirements elicitation, and product delivery, enabling them to effectively deliver on objectives.
• Own product performance and be accountable for investing in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Drive change within organizations and manage stakeholders across multiple functions.
• Lead large-scale platform migrations, retiring multiple legacy applications, and delivering measurable automation-driven efficiencies.
• Demonstrate a continuous improvement mindset with data-driven results to identify root causes, prioritize the highest-impact improvements, and deliver iterative enhancements that measurably improve reliability, efficiency, and user outcomes.

Required Qualifications, Capabilities, and Skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the agile product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Experience leading large-scale platform migrations, retiring multiple legacy applications, and delivering measurable automation-driven efficiencies.
• Demonstrated continuous improvement mindset with data-driven results to identify root causes, prioritize the highest-impact improvements, and deliver iterative enhancements that measurably improve reliability, efficiency, and user outcomes.

Preferred Qualifications, Capabilities, and Skills

• Background partnering with Operations, Controls, Technology, and Audit stakeholders in regulated environments (strongly preferred).
• Domain knowledge of General Ledger reconciliation and financial exceptions management a plus.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.