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ASB Bank
Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!Mō Mātou |
At ASB, we are more than a bank. We are a purpose‑led organisation that helps people, communities and our environment thrive together. Guided by our values of Care, Courage and Curiosity, we challenge the status quo, genuinely care for those we work with and serve, and continuously look for better ways of doing things.
As one of Aotearoa’s most trusted banking partners, we offer the scale and stability of a large organisation, while recognising the importance of everyone’s contribution. A key part of our future is investing in modern platforms that enable better outcomes for our customers, colleagues and communities.Mō te Tūranga |
We are seeking a Customer Experience Owner (CXO) to join Core Tribe and work closely with ASB’s Customer Core Modernisation (CCM) programme. They will be influential in setting up an E2E integrated testing environment to deliver testing capability of multiple key projects within Core and Customer Modernisation (CCM) program.
In this role, you will lead delivery squads to design and deliver complex setup, configuration and integration that enable our E2E integrated testing environment. You will own the end‑to‑end delivery lifecycle from shaping and prioritising backlogs through to design, build, test and release, working closely with engineering, architecture and data teams.
This role sits at a pivotal point in the programme as ASB scales delivery and continues its migration away from legacy platforms. While you will not directly work on the CCM program or migration of legacy platforms you will actively manage interdependencies across Tribes and platforms to setup our E2E integrated testing environment enabling delivery at pace.
This is a hands‑on, delivery‑focused role, ideal for someone who is comfortable working in complex technical environments, driving outcomes, and partnering closely with Tribes and Platforms to support the the priority of setting up an E2E integrated testing environment that enables the CCM program to test and deliver faster.
You’re a confident delivery leader with a strong customer mindset and a genuine passion for creating great experiences. You bring courage, clarity and collaboration to your work, confidently challenging the status quo to drive meaningful, customer‑led change. Comfortable turning vision into action, you enjoy delivering innovative solutions and helping new ideas move from concept through to execution.
With strong stakeholder management skills, you bring people together to achieve shared customer and business outcomes. You combine a solid technical understanding with commercial and customer awareness, using data and digital insights to inform decisions. Committed to learning, transparency, and customer obsession, you balance incremental improvements with bold, new initiatives.
You will have to be comfortable owning the On Prem and cloud systems setup for an E2E integrated testing environment. Guiding and enabling teams to implement, configure and automate deployment processes is also part of the role.
He aha tā mātou | What can we offerGet the work‑life equation rightWe know life is full of priorities. We support flexibility and balance, with a hybrid working model and a supportive team environment.
What’s Important To You Is Important To UsWe offer comprehensive benefits including health insurance, wellbeing initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.
Bring Your Whole Self To Work Every DayWe’re committed to creating a culture where everyone feels safe, included and able to thrive — celebrating different perspectives, experiences and thinking styles.
One step ahead applies to you tooYou’ll work on impactful, high‑profile work with opportunities to grow your leadership capability, deepen your expertise and shape one of ASB’s most important transformation programmes.
Me pēhea te tono | How to apply?
We know great people come from all kinds of backgrounds, and you don’t need to tick every box to apply. What matters most is what you bring to the role.
To be considered, please apply through our online careers channel. All applications will be treated in confidence. We’ll keep you informed throughout the process and encourage you to review the position description to learn more.
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