Business Analyst

Shopify / Omnichannel Business AnalystKingston-on-Thames37 hours (1 day from home)Purpose of the roleThe Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment.

The role focuses on ensuring seamless integration with existing enterprise systems—including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems—while enabling a best-in-class omnichannel customer experience.

This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives.

Key Responsibilities

• Business Analysis &

Requirements

• Gathering Shopify Platform Implementation Omnichannel & Systems Integration Data & Process Integrity Testing & Quality Assurance Stakeholder Management & Communication Change Management & Adoption
• Key Deliverables
• User stories and backlog (Agile)
• Process maps (as-is / to-be)
• Data mapping and integration specifications
• Test scripts and UAT coordination
• Post-implementation review and optimisation recommendations
• Essential
• Required Skills & Experience
• Proven experience as a Business Analyst in eCommerce or Omnichannel retail
• Hands-on experience with Shopify implementations, ideally multi-brand
• Strong knowledge of: OMS, PIM, IMS and CSMExperience designing and supporting system integrations (APIs, middleware)
• Strong understanding of fashion retail processes: Seasonal merchandising
• SKU/variant complexity (size, colour)
• Promotions and markdowns
• Agile delivery experience, leading sprint planning
• Strong analytical, documentation, and stakeholder engagement skills
• Desirable
• Experience with omnichannel capabilities: Click & Collect / BOPISShip-from-store
• Endless aisle
• Knowledge of integration platforms (e.g., Azure Integration Services)
• Exposure to headless commerce or composable architecture
• SQL or data analysis experience
• Experience migrating from legacy eCommerce platforms
• Key

Competencies

• Strong problem-solving and critical thinking
• Excellent communication and stakeholder management
• High attention to detail (especially data and integration accuracy)
• Ability to manage multiple workstreams in a fast-paced environment
• Commercial awareness within fashion retail
• KPIs / Success Measures
• Successful delivery of Shopify platform implementation
• Seamless integration with OMS, PIM, and Stock systems
• Minimal disruption during go-live and transition
• Improved customer experience metrics (conversion, availability accuracy)
• Reduction in order/inventory errors
• Stakeholder satisfaction
• This role is pivotal in ensuring that Shopify is not just implemented, but fully embedded within a fashion retailer’s broader technology ecosystem.
• Success depends on delivering seamless integration, accurate data flows, and cohesive omnichannel experiences that enhance both customer satisfaction and operational efficiency.
• If you have proven experience in this domain, then please do apply!
• Skillsbusiness analystshopify