Senior Business System Analyst, Digital

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity.

We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are seeking a highly motivated Senior Business Systems Analyst to join our Individual Wealth IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology?

Are you excited about creating a digitization solution that provides exemplary end-user experience? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do

• Lead business and technical analysis for medium- to large-scale technology solutions, including APIs, system integrations, and technical specifications.
• Partner with business and technology teams to define requirements, assess feasibility, identify risks and dependencies, and support solution design and prioritization.
• Ensure solutions meet business needs, enterprise standards, governance requirements, and audit controls.
• Identify opportunities to improve processes, workflows, and system effectiveness.
• Support quality assurance activities and contribute to team leadership through collaboration, knowledge sharing, and mentorship.

What you’ll bring

• 5-8 years of progressive experience in business systems analysis, including work on complex technology initiatives and cross-functional delivery teams.
• Minimum of two (2) years of experience in the insurance or financial services industry.
• Technical aptitude to analyze SQL, C#/.NET code, SOAP/REST APIs, and API specifications such as Swagger or OpenAPI.
• Experience in technical systems analysis and business analysis within structured delivery environments.
• Experience producing high-quality requirements artifacts, including functional requirements, use cases, process flows, user stories, acceptance criteria, and technical specifications.
• Experience working within Waterfall, Agile, or hybrid delivery methodologies.
• In-depth understanding of system development methodologies, enterprise applications, integrations, interfaces, data flows, and supporting system documentation.
• Knowledge of financial systems, web/client-server architecture, database Copyconcepts, Agile practices, CI/CD, and DevOps.
• Proficiency with Microsoft Office tools such as Excel, Access and Visio.
• Insurance or financial services experience.
• Experience with requirements artifacts, Agile/Waterfall delivery, and enterprise system documentation.
• Degree in Computer Science, Software Engineering, Information Systems, or a related discipline, or equivalent experience.
• Strong analytical, communication, and documentation skills.
• CCBA or CBAP certification, or progress toward certification is preferred.
• Experience with process automation, analytical/modeling tools, and test management tools such as Azure Test Plans is preferred.

What’s in it for you

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca, we’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Senior Technology Manager, Digital

Department: IT Individual Wealth

Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

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