Data Analyst II

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

This Data Analyst II position is with the Strategic Planning and Shared Services team in CXO. In this role, you will be a key player in researching CX impacting issues and operational performance of call center processes within the Boost Mobile brand.

You will be a contributor on the team that identifies, trends, and escalates potential issues, as well as help to develop and validate analytic theories on potential operational inefficiencies in our call center operations.

We constantly think customer. This includes not only creating the best experience for our external customers, but also supporting various business groups around the organization. You will coordinate with various departments to plan for and evaluate business changes and strategies. Our goal is to help drive Boost to be #1 in customer experience.

Key Responsibilities

• Build, maintain, and deliver executive-level reporting and insights to inform operational and CX strategy
• Partner in the planning and execution of operational strategies, leveraging data to drive measurable customer and business impact
• Act as the CX technical and data subject matter expert, working with internal teams and partners to define effective solutions to customer experience issues
• Own and prioritize customer-impacting technical issues, quantifying financial impact in partnership with Finance and driving resolution with accountable owners
• Lead post-mortem analyses for CX-impacting events, identifying root causes, corrective actions, and process improvements
• Guide stakeholders and frontline teams on data best practices and evolving agent workflows, ensuring scalable, efficient, and customer-centric operations

Skills, Experience and Requirements

Education and Experience

• Bachelor’s degree in a related field; advanced coursework or certifications preferred
• 3+ years of related experience
• Extensive experience in data analysis, with a proven track record of leading successful projects

Skills and Qualifications

• Advanced SQL querying skills
• Using AIML tools and techniques for researching, analysing, and categorizing large quantities of text-based data
• Adept at summarizing and presenting complex data trends to organizational leadership

Visa sponsorship not available for this role

Salary Ranges

Compensation

$63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.

You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

• Echo
• Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law.
• Echo
• Star has a more detailed Accommodation Policy that applies to employees.
• Echo
• Star endeavors to make echostar.com and jobs.echostar.com accessible to users.
• Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process.
• This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)