Strategic Data Insights Analyst

Why Join Omnicell?

At Omnicell, we are redefining how data drives smarter healthcare decisions. As a Strategic Data Insights Analyst, you will play a key role in transforming complex commercial and customer data into actionable insights that shape strategy across Sales, Implementation, Customer Success, and Service.

You'll join the Commercial Data Insights & Analytics (CDIA) team-a highly collaborative group partnering across the business to improve customer outcomes and accelerate growth. This is an opportunity to work with diverse datasets, contribute to high-visibility executive reporting, and directly influence how Omnicell understands its customers and markets.

What You'll Do

Primary Impact

Deliver high-quality analytics and insights by integrating internal data and external intelligence to inform commercial strategy, customer experience, and executive decision-making.

As a Strategic Data Insights Analyst, you will

• Analyze commercial performance across multiple domains, including:
• Sales pipeline and account-level metrics
• Implementation performance and delivery timelines
• Installed base analytics and product utilization
• Contract renewal rates and retention trends
• Deliver customer experience surveys and analysis, including those for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics
• Partner with leadership to evaluate external data sources, integrating vendor datasets (e.g., healthcare market intelligence platforms) to enhance customer and market insights
• Support go-to-market strategy by contributing to:
• Market opportunity assessments
• Market segmentation and hospital/health system targeting
• Market penetration analysis
• Help maintain enterprise metric definitions and documentation, ensuring consistency and alignment across analytics and reporting outputs
• Develop executive-ready deliverables, including insight summaries and slide presentations
• Collaborate with Insights Delivery & Enablement to translate analyses into dashboards, reporting tools, and self-service capabilities
• Partner with the Advanced Analytics CoE by preparing data and interpreting outputs from their AI/ML models

Who You Are

Minimum Qualifications

• Bachelor's degree in analytics, business, statistics, information systems, economics, or a related field, or equivalent experience
• 2+ years of experience in data analysis, business intelligence, market insights, or commercial analytics
• Proficiency in SQL and/or a statistical programming language (Python or R)
• Experience working with structured commercial, sales, or customer datasets
• Familiarity with BI and data visualization tools such as Tableau or Power BI
• Strong analytical and problem-solving skills, with high attention to detail and data accuracy
• Ability to synthesize data into clear, actionable insights and communicate effectively to business stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Exposure to customer experience analytics, including NPS, CSAT, or customer health scoring
• Experience with survey administration and customer feedback tools
• Familiarity with healthcare or medical device industry data, including hospital or health system datasets
• Experience integrating third-party data (e.g., Definitive Healthcare) into analytical workflows
• Experience working with data from CRM platforms such as Salesforce or Gainsight
• Exposure to cloud-based data platforms such as Databricks, Microsoft Fabric, Snowflake, or similar

How You'll Elevate at Omnicell

At Omnicell, success is defined not just by outcomes, but by how you achieve them. In this role, you will:

• Collaborate - Work closely with CDIA teammates and cross-functional stakeholders to deliver cohesive, high-impact insights
• Inspire - Use data storytelling to influence decision-making and help stakeholders see opportunities more clearly
• Develop - Continuously expand your technical and business expertise while contributing to shared team knowledge
• Execute - Deliver accurate, timely, and well-structured analyses that support business priorities
• Impact - Identify trends and opportunities that improve customer experience, operational performance, and growth outcomes

Work Conditions

• Remote work environment
• Occasional travel for collaboration, team meetings, or business initiatives

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth.

We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

Skills

Analysis Skills, Artificial Intelligence (AI), Business Analysis, Business Intelligence, Business Support, Clinical Outcomes, Cloud Computing, Communication Skills, Competitive Analysis/Strategy, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Customer Satisfaction, Customer/Client Research, Data Analysis, Data Quality, Data Sets, Data Visualization Tools, Detail Oriented, Documentation, Economics, Entrepreneurship, Healthcare, Healthcare Providers, Hospital Systems, Information Technology & Information Systems, Leadership, Market Analysis, Market Surveys, Medical Equipment, Metrics, Microsoft Product Family, Multitasking, Organizational Skills, Patient Care, Performance Analysis, Pharmacy, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Python Programming/Scripting Language, R Programming Language, Reporting Dashboards, Resource Utilization, Robotics, SQL (Structured Query Language), Sales, Sales Closing Skills, Sales Pipeline, Sales Strategy, Salesforce.com, Statistical Programming Languages, Statistics, Storytelling, Strategic Analysis, Structured Analysis, Tableau, Team Player, Time Management, Trend Analysis, Vendor/Supplier Sourcing, Work From Home, Workflow Analysis

About the Company

Omnicell Inc