We Are SeekingTeam Gilbert has an exciting opportunity for an IT Specialist I who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. With every job we fill, our focus is on providing best-in-class service to our citizens while offering opportunities for professional growth in a rewarding, innovative work environment.

This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.

Job

Duties

The IT Specialist I reports to the IT Customer Experience Manager and is part of a job family. The primary job duties of this position include:

Provides best in class customer service to all users resulting in resolution of their technical issues in a positive and prompt manner.

Possesses excellent communication skills with the ability to explain technical problems in simple and easily understood language, as well as engage with technically proficient users in appropriate vernacular.

Ability to troubleshoot, research, and implement solutions both independently and with support from Tech Support II and IIIs.

Familiarity with a variety of operating systems, including Windows and Apple OS environments, software, hardware, and applications.

Familiarity with a modern ITSM to respond to, manage, and resolve incidents/requests.

Familiarity with Mobile Device Management and Software Deployment & Management Tools (SCCM, JAMF, Workspace One).

Maintains, repairs, and replaces audio visual equipment in Town conference rooms, offices, and Council Chambers, including pre-meeting set-up and testing.

Proactively analyze equipment and coordinate repairs and replacements with vendors. Performs cabling installation for data, telephone, and audio-visual equipment. Activate data and telephone jacks by patching cable in the equipment rooms.

Maintains skill and knowledge of audio visual, telephone, and network systems.

Supports all Town departments, employees, and elected officials with their technical and audio-visual needs, supporting events after business hours as needed. Rotational on-call shifts may be occasionally required dependent on business needs.

Review the full job description hereAnticipated Recruiting TimelinePosting Closes: July 12Interview Invites Sent: July 15In-Person Interviews: Week of July 20Anticipated New Hire Start Date: August 17Subject to change and for planning purposes only*

About You

At Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! The ideal candidate for this position will be passionate about desktop solutions and service. We're looking for outcome-oriented individuals who search for the right solution for any computer-related issue that may arise, ensuring an outstanding customer experience for our employees.

The ideal candidate is someone who can explain these problems and their resolutions in plain terms to those customers who may not understand technical language.

Requirements

In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:
Associate degree in Information Technology or a closely related field.
A non-technical degree may be acceptable if complemented with the appropriate certifications and/or experience.1+ years of Information Technology or Audio/Visual industry experience.1+ years of customer service experience in a corporate setting working with a variety of employee types including C-Suite. 1+ years of experience troubleshooting, staging, and imaging PC hardware, software and related equipment preferred. 1+ years of Active Directory or Azure AD experience preferred. 1+ years of experience with SCCM or another modern device management. platform in an enterprise environment preferred.
Must be willing to participate in an on-call rotation.
Below Are a Few Additional

Requirements

For This Position
Excellent customer service and communication skills to delight the customer
Strong written and verbal communications are required, as well as emotional intelligence and interpersonal savvy.
Ability to work collaboratively in a team environment that is customer-facing
Strong problem-solving skills and a solutions-oriented attitude Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies
Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad)
Skill in Active Directory network environments
Skilled in research methods and techniques for solving complex repair problems
Adept at installing, imaging, diagnosing, and/or resolving problems with personal computer hardware, related peripheral devices, software, and/or network services, and installing local and network-connected printers
Ability to troubleshoot and provide client support of network security, software, operating system, and/or system performance issues
Comp TIA A+ Certification is desired but not required
Network+ Certification is desired but not required
Knowledge of InTune is preferred, but not required
Knowledge of MDM (Jamf) is preferred, but not required
Ability to pass a PD background check
If you are someone who is adept at finding common sense, well-reasoned approaches to difficult problems, we encourage you to apply!
This position is an At-Will position and is FLSA Non-Exempt – eligible for overtime compensation.
This is a full-time, benefited position with a regular work schedule of Monday
Thursday, 7 am - 6 pm.

This department is currently working in a hybrid environment. Remote work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue remote work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.

Why Team Gilbert?

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We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more!

Click Here to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide.01In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did.

In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application.

Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

YesNo02Please select your highest level of education.

High School Diploma / G.E.D.Associates degreeBachelor's degreeMaster's degree or higher03Please select how many years of recent service desk experience you have with a variety of operating systems, software, hardware, applications, problem solving, and repair?

No experience in this area
Less than one year
More than one year, less than three years
More than three years04If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.05How many years of work experience do you have using Microsoft System Center Configuration Manager (SCCM), InTune or other deployment/imaging tools?
No experience in this area
Less than one year
More than one year, less than three years
More than three years06If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.07How many years of experience do you have managing Apple devices and Mac
OS in an enterprise environment?
Please describe your experience including any products used to manage these devices.
No experience in this area
Less than one year
More than one year, less than three years
More than three years08If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.09Please indicate years of experience with M365 or similar cloud technologies related to customer and desktop support.
No experience in this area
Less than one year
More than one year, less than three years
More than three years10If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.11How long have you provided support to end users working with mobile devices such as iPads, iPhones, Androids, etc.?No experience in this area
Less than one year
More than one year, less than three years
More than three years12If you have the type of experience in the previous question, please describe it below. if you do not have this type of experience please enter N/A.13This position may require participation in an after-hours, on-call rotation and occasional work requirements outside of normal working hours.
Are you able to accommodate a flexible schedule?
Yes
No14The Following Question Is Strictly Confidential And Will Not Be Made Part Of Your Application For Employment.
Preference Status Per Arizona Revised Statute 38-492 (select All That Apply)
Veteran
Disabled Veteran
Veteran's Spouse/Surviving Spouse
Disabled Person Required Question