About SAESLA joint venture company between Rolls-Royce Plc and SIA Engineering Company. The company first started operations in 2001 and has since become a market leader for both engine overhaul and component repair services.
As a result of sustained business growth, SAESL has continued to expand its facilities and develop new capabilities for both its engine overhaul and component repair businesses.
The Engine Overhaul business has the capability to service all products in the Trent engine family, this includes Trent 500, Trent 700, Trent 800, Trent 900, Trent 1000 and Trent XWB; SAESL is the only Trent engine MRO that can support all product variants.
The Engine Overhaul business has the capacity to repair and overhaul over 300 Trent engines per year and it is equipped with a state-of-the-art Engine Test Facility that supports our best-in-class engine turnaround times.
Why Join SAESLStaff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)Training/Career Progression OpportunitiesJob Security
Job Summary
The IT Infrastructure & Operations Manager is responsible for the overall reliability, availability, security, performance, and lifecycle management of SAESL’s IT infrastructure environment. The role serves as the primary owner of all infrastructure services, including networks, servers, cloud platforms, end-user computing, data storage, backup and recovery, and enterprise infrastructure technologies.
The incumbent will lead and govern the in-house IT team, manage service providers (MSPs) and outsourced operational support teams, ensuring service delivery meets agreed business requirements, cybersecurity standards, regulatory obligations, and operational excellence targets.
The role is accountable for maintaining a stable and secure IT operating environment that supports critical business systems including SAP S/4HANA, SuccessFactors, Solumina MES, Power Platform, engineering systems, and manufacturing operations.
The position plays a critical role in supporting SAESL"s digital transformation agenda, Industry 4.0 initiatives, and future technology roadmap while ensuring high levels of operational resilience and business continuity.
Job Responsibilities
- Infrastructure Strategy & Leadership Define and execute the enterprise infrastructure roadmap aligned with business and digital transformation goals Drive continuous improvement in performance, resilience, scalability, and cost efficiency Lead modernization initiatives (cloud adoption, automation, virtualization, network transformation) Establish infrastructure architecture standards and lifecycle management practices Provide strategic and technical advisory to business and IT stakeholders
- Managed Services Governance Own governance of all outsourced infrastructure and operational service contracts Manage MSPs, cloud vendors, telecom providers, and support partners Define and enforce SLAs, OLAs, and KPIs Conduct regular service reviews and performance assessments Drive continuous service improvement and issue resolution Lead vendor negotiations, contract renewals, and scope optimization
- Network Infrastructure Management Accountable for enterprise network services, including: LAN/WAN across multi-site operations Data centre networking and wireless infrastructure Internet, VPN, and remote access services Network segmentation and OT/IT integration Firewalls and security appliances Network monitoring and performance management Ensure high availability, resilience, and security to support business-critical operations.
- Server, Storage & Cloud Infrastructure Oversee all core infrastructure platforms: Compute & Servers
- Windows Server environments
- Virtualization platforms
- Capacity and resource management Storage & Backup
- Enterprise storage systems
- Backup, recovery, and DR environments
- Data retention and archival Cloud
- Microsoft Azure and hybrid environments
- Cloud security and governance
- Cost optimization (Fin
- Ops) Ensure platforms meet performance, security, scalability, and continuity requirements.
- End User Computing (EUC) Manage lifecycle of desktops, laptops, and mobile devices Oversee endpoint security and compliance Govern Microsoft Intune and endpoint management Manage software deployment, patching, and collaboration tools Drive automation and standardization to enhance user experience
- IT Service Management (ITSM) Govern outsourced service desk and operational support Oversee incident, problem, change, request, and asset management Monitor service performance and user satisfaction Conduct root cause analysis and drive problem resolution Ensure ITIL-aligned service excellence and continual improvement
- Cybersecurity & Infrastructure Protection Partner with cybersecurity teams to secure infrastructure environments Ensure compliance with security standards and policies Manage vulnerability remediation Support monitoring, incident response, and audits Implement controls across network, server, cloud, and endpoints
- Business Continuity & Disaster Recovery Maintain disaster recovery capabilities and plans Conduct regular DR testing and simulation exercises Ensure resilience against outages and cyber threats Support continuity of critical manufacturing and business systems
- Project Delivery & Technology Enablement Lead infrastructure enablement for major initiatives: SAP S/4HANA, Success
- Factors
- Solumina MES Azure cloud services Data & analytics platforms Industry 4.0 programs Ensure infrastructure readiness, scalability, and operational supportability.
- Financial & Asset Management Manage infrastructure OPEX and CAPEX budgets Monitor and optimize spending Oversee hardware, software, and cloud asset lifecycles Support procurement and vendor evaluation processes
- Key Accountabilities
- Ensuring the availability and reliability of IT infrastructure services.
- Managing service provider performance and ensuring SLA compliance.
- Maintaining and strengthening the infrastructure cybersecurity posture.
- Overseeing operations for networks, servers, cloud environments, and endpoints.
- Ensuring disaster recovery capabilities are tested and maintained.
- Managing the infrastructure budget effectively.
- Supporting the operational stability of enterprise applications.
- Ensuring compliance with corporate, aviation, and cybersecurity standards and requirements.
- Qualification / Experience
- Degree in Information Technology, Computer Science, Engineering, or a related discipline. 10–15 years of experience in IT infrastructure and operations.
- At least 5 years in a leadership or managerial role.
- Proven experience managing outsourced IT service providers and large-scale vendor contracts.
- Experience supporting manufacturing, aerospace, industrial, or other highly regulated environments.
- Strong understanding of hybrid cloud architectures and enterprise infrastructure operations.
- Technical Expertise
- Microsoft Azure and Microsoft Intune.
- Windows Server administration.
- VMware or equivalent virtualization platforms.
- Enterprise networking technologies.
- Firewalls and cybersecurity controls.
- Backup and disaster recovery solutions.
- ITIL service management practices.
- Preferred Certifications
- ITIL Foundation or higher.
- Microsoft Azure certifications.
- Cisco certifications (CCNP or equivalent). VMware certifications.
- CISSP or equivalent cybersecurity certification.
