Senior Program Manager, Product Operations(Saas Supply Chain Platform)

About KinaxisAre you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions.

We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

• Location
• Ottawa and Toronto, Canada
• Hybrid
• Other Canadian locations
• Remote

About The Team

At Kinaxis, the Product Delivery & Execution team enables product teams scale efficiently by improving processes, tools, and cross-functional alignment. The team primarily partners with Product Management, Engineering, go-to-market teams, deployment, support, and customer success. It ensures clear communication, alignment, and accountability, empowering teams to move swiftly while focusing on core objectives.

Vacancy StatusThis is an existing job vacancy

What you will do

• As a Senior Program Manager, Product Delivery & Execution, you will lead complex, cross-functional enterprise software programs, with a focus on Platform initiatives, in close partnership with Product Management and Engineering.
• You will operate as a peer and execution partner to Product Managers and engineering leaders, translating strategy into executable plans, milestones, and decisions while driving alignment, transparency, and delivery outcomes.
• This role requires structured thinking, strong execution leadership, and the ability to lead in high-ambiguity environments while establishing scalable operating mechanisms.
• Program Leadership Build and drive end to end execution plans for enterprise software and platform programs that require cross-team coordination.
• Partner closely with Product Management and Engineering to translate strategy into executable, milestone-driven plans.
• Manage timelines, dependencies, risks, and trade-offs across internal and external workstreams.
• Ensure disciplined tracking of input and output metrics tied to platform capabilities, business outcomes, and delivery health.
• Proactively identify blockers, call out issues directly, and drive resolution through clear ownership and escalation paths.
• Execution, Governance, and Optimization Maintain program artifacts, including plans, decision logs, risk registers, and dependency maps.
• Drive path-to-green recovery plans with defined corrective actions, owners, and timelines.
• Reduce friction and improve throughput across internal and externally managed workstreams.
• Continuously improve delivery processes for predictability, efficiency, and scale.
• Use data and stakeholder feedback to identify optimization opportunities across programs.
• Builder Mindset, Scaled Impact, and AI-Enabled Productivity Proactively build tools, templates, and lightweight automation to scale execution and team productivity.
• Design repeatable operating models and scalable systems rather than ad hoc coordination approaches.
• Leverage AI and automation to improve reporting, risk forecasting, and decision velocity.
• Improve execution transparency, handoffs, and cross-team alignment across complex initiatives.
• Communication and Alignment Communicate programs clearly to executive and cross-functional audiences.
• Provide structured status reporting, risk escalation, and expectation management.
• Facilitate decision-making and maintain momentum across teams.
• Driving accountability through influence.
• Build strong partnerships across Product, Engineering, Go-to-Market, Deployment, Support, and Customer Success.

What we are looking for

Bachelor’s degree in business or related field, or equivalent practical experience. Advanced degree (e.g., MBA) is considered an asset.

Project or program management certifications (e.g., PMP, PgMP) are preferred. 10+ years of experience in program management within enterprise software, platform, or infrastructure environments (SaaS or complex B2B preferred). Strong understanding of scalable systems, platform capabilities, and cross-functional dependencies.

Strong fluency in AI-enabled tools and workflows, with a track record of using automation, data, and emerging technologies to streamline execution, improve reporting, and drive faster, more informed decisions. Proactively identifies opportunities to scale impact through AI Proven ability to manage complex dependencies and improve delivery predictability across programs.

Strong leadership, judgment, and stakeholder management capabilities. Exceptional communication skills, with the ability to tailor messaging across executive and cross-functional audiences. Operates with a growth mindset and a strong sense of ownership for product outcomes.

Goes beyond process to deeply understand the product, customer impact, and technical context—rolling up sleeves when needed to solve problems and drive meaningful results. Why This Role MattersThis role is critical to execution excellence at Kinaxis, enabling the delivery of complex initiatives that drive innovation and business outcomes.

By combining structured execution, scalable operating models, and AI-enabled productivity, you will accelerate decision-making, improve delivery velocity, and increase organizational impact. #SeniorWork With Impact: Our platform directly helps companies power the world’s supply chains.

We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons
• For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .Kinaxis welcomes candidates to apply to our inclusive community.
• We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities.
• If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com.
• This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role.

After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.