Human Resources, Manager LAX

The Human Resources Manager (HRM) serves as a strategic partner to LAX location leadership, aligning HR strategies with business objectives to drive performance, employee engagement, and operational effectiveness.

The HRM provides expert guidance on workforce planning, organizational development, labor relations, talent management, and change initiatives while ensuring full compliance with employment laws and internal policies. This role balances both strategic advisory and hands-on HR operations within a union-represented environment.

Key Responsibilities

Strategic Business Partnership

• Collaborate closely with location leadership to understand business challenges and deliver proactive HR solutions aligned with organizational goals.
• Act as a trusted advisor to leaders, providing insights on talent, performance, organizational structure, and workforce optimization.
• Lead organizational change initiatives and support cultural transformation efforts.
• Use data and analytics to identify trends, guide decisions, and measure HR impact.

Talent Management & Workforce Planning

• Partner with business leaders to assess, plan, and develop workforce capabilities.
• Support talent review and succession planning processes.
• Promote development initiatives including leadership coaching, mentoring, and career pathing.

Employee Relations & Labor Relations

• Investigate and resolve employee relations issues with fairness and confidentiality.
• Serve as liaison between management and union representatives.
• Administer and interpret the Collective Bargaining Agreement (CBA) and ensure consistent application.
• Participate in grievance procedures, negotiations, and contract interpretation.

Recruitment & Onboarding

• Lead full-cycle recruitment for LAX location, ensuring diverse and qualified talent pipelines.
• Partner with hiring managers on workforce planning and job requisitions.
• Oversee the onboarding process and new hire orientation to support early employee engagement.

Compensation, Benefits & HRIS

• Partner with Total Rewards to manage local compensation practices, performance reviews, and incentive programs.
• Maintain HRIS/Kronos data integrity and ensure timely processing of personnel actions.
• Support payroll coordination and employee benefits inquiries.

Training & Development

• Support the implementation of training programs that support both compliance and professional development.
• Facilitate leadership training, employee development sessions, and compliance-related education.
• Coach managers on feedback, performance management, and team development.

Compliance & Risk Management

• Ensure compliance with federal, state, and local labor laws and regulations.
• Serve as subject matter expert in HR policies, safety standards, and labor compliance.
• Oversee airport-specific regulatory requirements, including badging and security protocols.

Ideal Candidate

Education

• Bachelor’s Degree in Human Resources, Business Administration, or a related field required.

Experience

• Minimum 4 years of HR management experience, preferably in a union-represented or retail environment.
• Experience as an HRBP or in a strategic HR advisory capacity strongly preferred.

Certifications

• PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.

Skills and Competencies

• Strong business acumen and strategic thinking.
• Proven ability to influence and coach at all levels of the organization.
• Knowledge of labor relations and union contract administration.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Experience with HRIS systems and Microsoft Office Suite.
• Must maintain a high degree of confidentiality and integrity.
• Valid driver’s license and ability to obtain airport badge required.

Working Conditions / Environment

• Based at LAX Airport, occasional travel to other locations may be required.
• Must be able to work a flexible schedule based on operational needs.

Benefits

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Bonus Eligible
• Parking Reimbursement
• Employee Discounts

The salary range for this position is $75,000-110,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination.

Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.