Event Operations Manager

Jamestown – Industry City

Job Description

POSITION: Event Operations Manager

DEPT: Events and Marketing

Industry City is a 16 building, 6 million commercial square foot campus located on the Brooklyn waterfront. A hub for creative and innovative companies and individual entrepreneurs and artists, IC is also a place of activity, art and events.

We have grown our events business organically and are building new events venues and looking to hire someone who can support the growth of Industry City’s event business with proactive outreach and onsite management.

The Event Operations Manager will report to the Director of Events. The Event Manager will be responsible for working with clients to successfully plan and execute events at Industry City.

This person will maintain the communications and develop strong, positive relationships with clients and those inquiring at IC. The Event Operations Manager will also seek to proactively develop our events business and our procedures and help further Industry City as a destination and event venue.

The successful candidate is entrepreneurial and able to work independently, think on their feet and problem solve with a calm under pressure personality. Both client and business development focused, candidate will be able to juggle ongoing logistics within an environment that is constantly evolving as IC is a real estate development project and not a standard event venue.

Candidates for this role should be excited by the prospect of building the event business in a fascinating redevelopment project where the events business will only grow.

Qualifications

Successful candidates will have a minimum of four years’ experience in the fields of event planning and event production. Experience with business development and venue and event sales a plus. Seeking candidates with a good understanding of project management, business development, excellent written and verbal communication skills and a friendly and engaging personality.

• Minimum three+ years progressive event and/or hotel/venue management experience
• Solid knowledge of hospitality and event operations preferably in the New York City market
• Strong understanding of event operations and production requirements
• Excellent communication, organization, and guest relations skills – demonstrated history of ability to both develop and maintain relationships
• Ability to acknowledge, solve problems and coordinate in a professional manner, keeping the interests of both the guest and Industry City in balance.
• Ability to work a flexible schedule, including weekends and holidays

Key Responsibilities

• Pre-planning logistics and on-site management of events, ranging from small retreats, workshops and off-sites to 400+ person conferences, holiday parties, concerts, and festivals ranging from 1,000-6,000 concurrent attendees
• Assist Director of Events in making recommendations to strategically position the IC events business
• Work in tandem with Director of Events and others on the team to execute all aspects of events and establish IC events procedures to that we provide a first-class experience
• Manage events from start to finish – email communications, site visits, IC facilities coordination, inventory management, staff scheduling, and on-site management, as needed
• Responsible for keeping up to date with the latest in events venues in Brooklyn and Manhattan, along with best practices.
• Responsible for monitoring client contractual requirements from both execution and marketing responsibilities
• Develop and nurture client relationships in an effort to generate repeat business