Overview

REGIONAL OPERATIONS MANAGER III PERSONAL & BUSINESS BANKING

WHAT IS THE OPPORTUNITY?

Incumbents in this position are partners with Senior Line Unit Managers (Personal & Business Banking Regional Managers, CBC/PCS Managers, including Specialty Unit Managers), and are subject matter experts and resource for the interpretation of operational policies and procedures.

Proactively partners with the line units, Banking Services, and the management team to consult and provide the technical support needed on operational issues/opportunities and mitigation of risk.

Responsible for listening, identifying, and raising issues and/or opportunities for changes in the operation process, policies, and/or procedures to support the operational integrity of City National Bank ("CNB"). Actively participates in the integration activities of new and/or acquired colleagues to promote, educate and coach to a consistent CNB way.

Erroneous decisions or recommendations would normally result in failure to achieve goals critical to the objectives of the unit, division, and the Bank.

WHAT WILL YOU DO?

Plays a key role as mentors and coaches to operational staff, providing operational guidance and direction; ensures CNB policies and procedures are integrated and institutionalized especially as new colleagues join CNB; assists in the development of new operational supervisors.
Provides oversight through periodic consultative reviews of operational practices in assigned unit(s) and reports results to management.
Identifies operational strengths and weaknesses and assists with development and implementation of plans to improve deficiencies; provides objective evaluation of unit’s operational performance and integrity and mitigation of operational risk.
Acts as a conduit for identifying and recommending improvements to operational policies and procedures; develops and enforces appropriate policies and procedure changes and must be able to convince management and their subordinates to adhere to them.
Serves as escalation point for operational, regulatory and/or risk issues and investigations.
Appropriately reviews and approves large and complex transactions and requests, as needed; has the same approval limits for overdraft, immediate credit, and wire transfer authority as Team Leaders, Regional Banking Managers, and Senior Vice Presidents.
Assists management team in preparation for Audit exit meetings, audit responses and post audit follow up.
Keeps abreast of bank and industry initiatives and best practices in operational and regulatory matters.
Primary liaison representing line units in all matters affecting operations, risk management and regulatory compliance.
Conducts monthly regional operations management meetings. Participates in FSM and Branch Manager and/or CBC/PCS Management meetings regularly; represents Operations at Personal & Business Banking and/or CBC/PCS management team meetings and other ad hoc events.
Participates as a key member of project teams, particularly as related to acquisitions, unit openings, closings or consolidations, product management, and other unit projects; represents line units in bank-wide operational and risk-related committees and/or task forces.
Provides feedback regarding colleague performance as necessary; participates in colleague counseling as appropriate.
Consults and assists Corporate Security with robbery procedures and other physical security issues and recommendations, as it relates to assigned unit and/or division.
Complies fully with all bank risk management, operational and credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, City National Code of Conduct, etc.)
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

5-7 years of management experience in bank operations.
10+ years of experience in banking or related field.

Additional Qualifications

Demonstrated comprehensive knowledge of branch operations, client relationship and risk management; working knowledge of bank back office processes and systems.
Thorough understanding of applicable laws and banking regulations.
Leadership skills and the ability to mentor and develop managers and supervisors.
Excellent communication skills with all levels of management.
Computer literate with proficiency in MS Outlook, Word, Excel, PowerPoint and Access.

WHAT'S IN IT FOR YOU?

CompensationStarting base salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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Remote

Skills

Bank Management, Bank Secrecy Act, Banking Operations, Banking Regulations, Banking Services, Best Practices, Business Banking, Business Operations, Coaching, Communication Skills, Community Support, Computer Skills, Consulting, Customer Relations, Customer Relationship Management (CRM), Dental Insurance, Entrepreneurship, Fair Lending, Financial Services, Health Plan, Identify Issues, Leadership, Loan Policy, Loan Structuring, Management Consulting, Mentoring, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Network Support, Operational Audit, Operational Improvement, Operational Support, Operations Management, Operations Planning, Operations Processes, Physical Security, Policy Development, Procedure Development, Product Management, Regulations, Regulatory Compliance, Regulatory Requirements, Risk, Risk Management, Team Lead/Manager, Technical Support, Vision Plan

About the Company

City National Bank

Overview