Construction Operations Manager

The Construction Operations Manager oversees the construction delivery of home repair projects administered through the Built to Last (BTL) program. This role ensures that work performed by contractors and service vendors meets program standards for quality, safety, cost control, and customer service.

Working with inspectors, estimators, third-party construction managers, and general contractors, the Construction Operations Manager reviews and approves scopes of work, change orders, and payment requests; monitors construction quality; and resolves issues that arise during project delivery. The role also supports the development and professionalization of small contracting businesses participating in the program.

The Construction Operations Manager collaborates closely with PEA staff and partner organizations within the Built to Last collaborative to coordinate services across multiple repair programs and funding sources.

As Built to Last continues to expand, this role will play a key part in strengthening program procedures, improving contractor performance, and helping the program serve more Philadelphia homeowners each year.

Title: Construction Operations Manager

Reports to: Director of Residential Programs

Number of direct reports: 0

Location: Hybrid remote and in-person at 30 S 15th St, Suite 801, Philadelphia, PA 19102

Open Date: June 29, 2026

Close Date: July 24, 2026

Exempt/Non-Exempt Status: Exempt (Full-Time)

Philadelphia Residency: Required within 6 months of start date

Philadelphia Energy Authority

Philadelphia Energy Authority (PEA) is an independent municipal authority advancing projects and programs that deliver on the City of Philadelphia’s most urgent priorities—lower bills, stronger infrastructure, safer neighborhoods, and quality jobs.

Since 2016, PEA has supported over $1.3 billion in investment, creating more than 10,000 jobs in Philadelphia and driving $2.4 billion in economic benefits across Pennsylvania.

Built to Last

Built to Last is a first-of-its-kind program helping low-income Philadelphia homeowners keep money in their pockets and their biggest investment in their possession. By bundling critical repairs with energy upgrades into one streamlined process, the program is a one-stop solution that removes barriers that often prevent households from accessing support.

To date, Built to Last has helped more than 400 Philadelphia homeowners, stabilized homes for an average of only $36,000, and delivered safer, healthier housing with lower energy costs and the absence of lead, asbestos and mold—strengthening neighborhoods at a fraction of the cost of new construction.

Key Success Factors

The ideal candidate brings deep experience in residential construction and a strong commitment to delivering high-quality services to Philadelphia homeowners. They are a highly organized and solutions-oriented professional who can manage multiple stakeholders while maintaining clear standards for quality, safety, and accountability.

Success in this role requires strong technical judgment in evaluating construction scopes, contractor performance, and project documentation. The Construction Operations Manager must be comfortable reviewing complex work proposals, managing change orders, and ensuring projects remain compliant with building codes and industry best practices.

Because the Philadelphia Energy Authority operates with a small, collaborative team, the successful candidate will be a self-starter who is comfortable balancing strategic oversight with hands-on problem solving. They will bring strong communication skills, emotional intelligence, and the ability to manage challenging situations with contractors, partners, and homeowners.

A commitment to Philadelphia and a passion for housing preservation, energy efficiency, sustainability, and equitable economic development are essential to success in this role.

Role Responsibilities

• Oversee the delivery of Built to Last home repair projects, ensuring construction activities meet program standards for quality, safety, budget, and schedule.
• Provide technical oversight to service vendors—including inspectors, estimators, and third-party construction managers—and ensure general contractors perform work in accordance with program guidelines and industry best practices.
• Review and approve scopes of work, change orders, and construction documentation to ensure repairs prioritize home stability, health and safety, and energy efficiency while remaining code-compliant and cost-effective.
• Review and approve contractor payment requests, verifying that work has been completed satisfactorily and aligns with approved project scopes.
• Monitor contractor and vendor performance through inspection reports and quality control processes; implement corrective actions when standards are not met.
• Manage issue escalations, including warranty claims, disputes, and homeowner concerns, ensuring issues are documented and resolved in accordance with program protocols.
• Foster clear and professional communication among contractors, service vendors, and homeowners, helping to de-escalate conflicts and maintain positive client experiences.
• Support contractors and service vendors in improving project documentation, bookkeeping, and compliance with construction best practices and safety requirements, including EPA and OSHA standards.
• Track construction progress and production metrics in coordination with PEA and program partners to ensure program goals and service targets are achieved.
• Convene and facilitate meetings with contractors, inspectors, and service vendors to review project progress, address issues, and improve program performance.
• Contribute to the development and refinement of construction policies, standards, and procedures to support the continued growth of the Built to Last program
• Represent PEA at conferences, job fairs, networking events, and stakeholder meetings as needed. Some events may occur evenings or weekends.
• Support additional activities related to PEA’s residential programs as needed.

Required Qualifications

• High school diploma or equivalent.
• 8+ years of experience in residential construction and/or construction related programming, including experience overseeing repair, rehabilitation, or renovation projects.
• Demonstrated knowledge of residential construction practices, including project scoping, permitting, contractor coordination, change orders, and warranty resolution.
• Experience managing or overseeing contractors, construction teams, or external vendors responsible for project delivery.
• Ability to review and interpret technical construction documents, scopes of work, and construction agreements.
• Experience managing project-level budgets and verifying contractor payment requests.
• Strong organizational and documentation skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• Strong communication and interpersonal skills, including the ability to manage challenging conversations with contractors, partners, and homeowners.
• High level of emotional intelligence and ability to resolve disputes or complex project issues in a calm and professional manner.
• Proficiency with standard office software (MS Office or Google Workspace) and comfort working with CRM or project management systems (Salesforce preferred).
• Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
• Philadelphia residency required within six months of date of hire.

Preferred Qualifications

• Experience with housing repair, weatherization, or housing rehabilitation programs serving low- and moderate-income households.
• Experience working with publicly funded construction programs or government contracting requirements.
• Building Performance Institute (BPI) Energy Analyst certification or similar credential.
• Spanish and/or Mandarin language proficiency, or experience working in multilingual environments.

Interested in this role? We encourage you to apply, even if your experience doesn’t perfectly align with every requirement listed.

Salary & Benefits: The salary range for this role is $80,000 to $100,000 and will be commensurate with experience. Benefits include (but are not limited to) generous healthcare, fringe and retirement benefits, and paid time off.

How to apply

Please send a resume and a brief cover letter explaining why you’d be a good fit for this role and including how you heard about the position to jobs@philaenergy.org. The subject line must include “[FirstName LastName] Construction Operations Manager Application.” Incomplete applications will not be considered. Inquiries or clarifications must be submitted via email.

The Philadelphia Energy Authority is an Equal Opportunity employer and does not tolerate discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.