Service Operations Manager - Security Systems

Position Location: This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

The Service Operations Manager leads a team responsible for performing service work for our Security Systems business. The right candidate will coordinate all activities for service agreements, service quoted, and Time & Materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met.

As a Service Operations Manager, you will

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications

Basic Qualifications

• High school diploma or state-recognized GED
• 2+ years of experience supervising teams
• On-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management
• Ability to demonstrate an understanding of financial reporting and applying cost control measures
• Experience within commercial Building Automation, Fire/Life Safety or Security Systems
• Experience with Microsoft Office
• Verbal and written communication skills in English
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• Associate or Bachelor’s degree
• Experience in commercial Security Systems

Ready to create your own journey? Join us today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences.

We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Northeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $112,669 - $193,147 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.