Manager, Supply & Demand Planning

Find Your Limitless with RelianceBy joining Reliance as a Manager, Supply & Demand Planning, you’ll become an important Team Member and will be provided with the tools you need to succeed.

We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
• What will you do?

Demand Planning & Forecasting:

Lead Sales and Operations Planning (S&OP) processes, including demand forecasting and cross‑functional collaboration with Sales, Marketing, Operations, and Finance.

Partner with vendors and Reliance Regional Operations Managers to translate demand forecasts into actionable purchasing and inventory plans.

Monitor forecast accuracy and drive continuous improvement in demand planning models and methodologies.

Collaborate closely with Supply Chain and Operations to proactively manage and balance inventory levels, minimizing stockouts, excess inventory, and obsolescence.

Purchasing & Replenishment:

Develop and execute purchasing and inventory management policies and strategies aligned with company objectives, budget, and demand forecasts.

Ensure purchasing activities comply with company policies, ethical standards, and regulatory requirements. Develop, maintain, and optimize a parts replenishment model for service parts used across service and installation truck fleets.

Drive inventory management and replenishment initiatives across the end‑to‑end Reliance Procure‑to‑Pay processAnalyze inventory performance and key metrics (weeks on hand, service levels, aging inventory).

Support new product introductions and phase-outs from a demand and inventory perspective.

Leadership & Collaboration:

Lead, coach, and develop purchasing and Supply Chain analysis team members.

Foster cross-functional collaboration with Marketing, Sales, Operations, Finance, and Supply chainPrepare and present reports, insights, and recommendations to leadership.

What do you bring?

Bachelor’s Degree in Supply Chain Management, Business, Industrial Engineering, or a related field.5–8 years of experience in purchasing, demand planning, or supply chain management.

Proven experience in people leadership or team supervision.

Strong, analytical, and problem-solving skills.

Strategic thinking and business acumen.

Strong communication and stakeholder management.

Data-driven decision-making.

Change management and adaptability.

Attention to detail with a continuous improvement mindset.

Strong Excel and data analysis capabilities. Advanced proficiency with ERP/MRP systems and planning tools (e.g., SAP, Oracle, JD Edwards).

Demonstrated success driving continuous improvement initiatives.

Professional certification (CPIM, CSCP, CPSM, or equivalent) preferred.

Experience in Plumbing and HVAC industry preferred.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.

With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States.

Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

This posting is for an existing vacancy.

We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.