Customer Service Agent - Airport (Qatar Airways UAE)

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Qatar Airways is seeking highly professional and resilient Customer Service Agents to join our ground operations team at Dubai International Airport (DXB). You will be the first point of contact for our passengers, responsible for ensuring a smooth, welcoming, and efficient check-in and boarding process while upholding the airline's premium brand standards.

Job Requirements & Benefits

• Qualifications: High school diploma or higher. Excellent spoken and written English is mandatory; bilingual abilities are highly preferred.
• Experience: Minimum 1 to 2 years of customer service experience in aviation, hospitality, or high-end retail. Familiarity with airport ticketing systems (Amadeus) is a strong advantage.
• Key Responsibilities: Process passenger check-ins and verify travel documents, handle excess baggage payments, assist passengers at the departure gates, and resolve travel disruptions calmly.
• Benefits: A competitive tax-free salary, shift allowances, comprehensive medical insurance, end-of-service gratuity, and heavily discounted staff travel tickets across the global network.

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