Part Time Patient Service Associate, Specialist Outpatient Clinic*

About Department And Purpose Of

The Position

We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Assistant Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
• Room Assistant Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.
• Monitor and clear EPIC Work queue on same workday.
• Other

Duties And Responsibilities

• Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
• Ensure compliance to SOC Operations Standards.
• Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
• Be ready for deployment across all clinics.
• Engage patients on the use of Self-Service Kiosks and NUHS mobile application.
• Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
• Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
• Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Requirements

• Minimum “N” Level.
• Healthcare or service or related industry is preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.
• Required to work at least 3 days (21 hours) per week Why Join NUH?When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.
• Working in healthcare offers satisfaction that extend far beyond the ordinary.
• The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured.
• It is a career that allows for both personal and professional growth.
• The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
• Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.