Patient Service Associate Executive, Ambulatory Services

Family Group: Ancillary

Position: Sr Patient Service Associate / Patient Service Associate Executive

Department: Ambulatory Services

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description

Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Job Responsibilities

To provide clerical and operational support

Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting.

Requirements

Competency

Service-oriented, confident and have a passion for helping others.

Good communication and interpersonal skills

Educational and Professional Requirements

GCE ‘N’/’O’ Level or Diploma holder

Proficient in Microsoft Office applications

Able to work staggered working hours to follow clinic opening hours

7.45am-5.15pm

8.00am-5.30pm

8.30am-6.00pm

9.00am-6.30pm

9.30am-7.00pm

Open to travel to cover IMH clinics at following locations (Outram - Health Promotion Board/ Queenstown Polyclinic & Geylang Polyclinic) when necessary

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.