Warehouse Supervisor (Q-Commerce)

The Warehouse Supervisor is responsible for overseeing the end-to-end fulfillment process within a high-speed E-commerce and Q-commerce environment. This role focuses on ensuring ultra-fast order processing, maintaining high inventory accuracy, and managing a team to meet strict Service Level Agreements (SLAs) for instant delivery and dark store operations.

Supervise daily warehouse activities, specifically focusing on rapid "pick-pack-dispatch" cycles to meet instant delivery timelines (Q-commerce) and E-commerce last-mile requirements. Maintain real-time stock accuracy through regular cycle counts and oversee the efficient organization of "dark store" layouts to minimize picking time.

Plan and assign work schedules for pickers, packers, and loaders, ensuring optimal labor utilization to handle peak order volumes and promotional periods. Monitor and ensure that all outbound shipments meet strict SLAs for speed and accuracy, aligning with fleet and dark store teams for seamless integration.

Identify bottlenecks in the fulfillment flow and suggest improvements in warehouse space utilization and storage efficiency to accommodate high-velocity SKU movement. Prepare daily and weekly performance reports focusing on KPIs such as Order Cycle Time, Order Accuracy, and Inventory Turnaround.

Enforce strict compliance with health and safety procedures, ensuring all warehouse machinery and handling equipment are maintained and operated safely. Train staff on Standard Operating Procedures (SOPs), Warehouse Management Systems (WMS), and the core company values of Action-Bias and Excellence.

Bachelor’s degree or diploma in Supply Chain, Logistics, or a related field. 4–6 years of experience in warehouse supervision, with at least 2 years specifically in E-commerce fulfillment, Q-commerce, or dark store logistics operations. Strong proficiency in modern Warehouse Management Systems (WMS), CRM software, and MS Excel for data analysis.

Hands-on experience with forklift operations, high-speed picking technologies, and last-mile logistics integration. Excellent leadership and multitasking abilities, with a proven track record of working effectively under pressure to meet tight deadlines.