Product Manager, Airport Customer Service

The Product Manager, Airport Customer Service will help provide Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience.

We are looking for a highly motivated and self-driven Product Manager to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS employees.

We are seeking a Product Manager to support product development and improvements from ideation, roadmapping to execution and adoption.

This role reports to the Resource Optimization Manager in ACS Tools & Technology, based at the General Office in Atlanta.

PRIMARY FUNCTIONS

• Requirements Definition: Gathering of business requirements from Strategy and operational stakeholders to translate into product features
• Prioritization and Roadmap Definition: Balancing ever-changing business priorities with a focused IT development plan
• Implementation: Partner with Strategy and Learning teams to oversee change management and the launch of new products or features
• Post-Launch Optimization: provide strong product support to ensure operational readiness and robustness