Sr Manager-Product Manager Endpoint Experience - Digital Workplace

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations.

If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey!

Help shape how thousands of colleagues get work done. As a standout product leader in Digital Workplace, you’re pivotal to the success of the Device Experience—turning strategy and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every day exceptional and consistent across the enterprise for our colleagues.

You bring deep expertise in Enterprise Endpoint technologies and integrations, backed by a track record of delivering impactful, transformational solutions at scale.

Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap and backlog, actively participating in every phase of the iteration process, while being a champion of cross-functional collaboration.

Working across Business and Technology, you translate data and sentiment driven requirements into crisp features for Agile teams to implement.

You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through rigorous industry research, and clearly articulate how every deliverable meets customer and colleague needs—so the Device Experience keeps improving, every single day.

Responsibilities

• Define and own enterprise device capability standards across Windows and Mac (hardware models, specs, performance tiers, lifecycle strategy) aligned to colleague needs
• Translate evolving workloads (AI, engineering, knowledge work) into clear device requirements and cross-platform performance benchmarks that define “what good looks like”
• Develop a forward-looking device strategy (AI PCs, ARM, GPU/NPU requirements) to ensure the enterprise is ready for emerging compute demands
• Own device lifecycle and cost-performance strategy (refresh, rightsizing) in partnership with Global Asset Management and Hardware Standards engineering
• Partner with Windows and Mac Platform Product Managers to translate experience expectations into the hardware capabilities required to deliver them
• Lead joint planning with Platform PMs to co-create personas, experience expectations, and performance SLAs
• Collaborate with engineering, AI, and vendor partners to validate solutions, anticipate future needs, and influence external roadmaps
• Establish and drive device standards governance, adoption, and exception frameworks across the enterprise
• Leverage data, telemetry, and colleague feedback to continuously improve device performance, adoption, and cost efficiency while managing risks and trade-offs
• Develop communication plans to business units and colleagues to demonstrate “we listened and we acted”

Qualifications

• 5+ years of experience as a Product Manager with a proven track record of delivering results at pace while defining impactful product visions and strategies
• Strong partnership and collaboration skills, with the ability to align cross-functional teams (engineering, asset management, procurement, platform PMs) around shared outcomes
• Experience working within Agile methodologies and contributing to delivery planning in complex environments
• Ability to translate business and colleague needs into product requirements and measurable outcomes, focusing on value over output
• Strong verbal and written communication skills, with the ability to clearly articulate user needs, performance expectations, and trade-offs
• Proven track record managing complex, cross-platform products or capabilities with multiple stakeholders and dependencies
• Experience with device platforms and endpoint capabilities, including hardware, performance, or enterprise device environments
• Familiarity with data, telemetry, and analytics to inform product decisions and measure outcomes
• Bachelor’s degree in a related field required; advanced degree preferred

Preferred Qualifications

• Experience with hardware strategy, device standards, or performance benchmarking in an enterprise environment
• Familiarity with emerging compute trends (e.g., AI/GenAI workloads, AI PCs, ARM architecture, GPU/NPU capabilities) and their impact on endpoint strategy.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.