DevOps Engineer – StackOps (Incident Management)

We are seeking a highly technical DevOps Engineer to join our Central Enablement

Team. In this role, you will be the core builder of our enterprise "Resiliency-as-a-

Service" platform.

Operating within the Resiliency Programme, your mission is to design, code, and deploy

the automated infrastructure, toolchains, and workflows that Whole-of-Government

(WOG) engineering teams rely on to manage incidents and minimize downtime. You will

write the integrations that connect disparate observability tools into incident

management product & centralized intelligence hub and build the automation that

accelerates recovery across the organization.

Key Responsibilities

1. Engineering "Resiliency-as-Code"

• Build, maintain, and scale using Infrastructure-as-Code (Pulumi/Terraform) to

enable teams to deploy standardized monitoring & incident workflows with a

single click.

• Develop self-service onboarding portals and APIs that allow distributed

engineering teams to easily hook their applications into the central resiliency

framework.

2. Building Incident Management Integrations

• Develop and maintain robust API integrations and webhooks between

specialized observability platforms (Elasticsearch, AWS/Azure Cloud-native

tools, Dynatrace) and our central IT Service Management system (Jira Service

Management - JSM).

• Code the automation that routes alerts, enriches payloads with dependency

metadata, and triggers specific JSM workflows without manual human

intervention.

• Develop and manage automations tools – enabling systems integrations into the

central Elastic Intelligence hub.

3. AI Enablement & Auto-Remediation

• Implement and configure AIOps capabilities within the observability pipeline to

assist with Root Cause Analysis (RCA) and anomaly detection.

• Write complex automation scripts (Python, Go, or Node.js) to execute automated

runbooks and self-healing tasks (auto-remediation) triggered by specific alerts or

AI outputs.

• Integrate AI-driven "Incident Scribe" features into JSM to automatically

summarize incident timelines and metrics for Post-Incident Reviews (PIRs).

4. Platform Reliability & CI/CD

• Ensure the high availability and performance of the central observability and

incident management pipelines.

• Build and maintain CI/CD pipelines to test and deploy configuration changes to

the StackOps architecture seamlessly.

• Work closely with the Product Lead to translate resiliency strategies into

scalable, technical deliverables.

• Provide consultation and support to platform users, solution and enhance

platform offerings based on user challenges.

Qualifications & Requirements

• Experience: 3-5+ years in DevOps, Software Engineering, or Site Reliability

Engineering (SRE), ideally within a central platform team or Internal Developer

Platform (IDP) environment.

• Programming & Automation: Strong coding skills in Python, Go, or Node.js,

specifically for writing automation scripts, interacting with REST APIs, and

building custom integrations.

• Infrastructure-as-Code: Deep, hands-on experience with Terraform, Pulumi,

Ansible, or similar IaC tools within large-scale AWS or Azure environments.

• Observability Tooling: Practical experience configuring and managing telemetry

pipelines using OpenTelemetry, Elastic Stack, Dynatrace, or Datadog.

• ITSM Integration: Experience working with the APIs of Jira Service Management

(JSM), ServiceNow, or PagerDuty to build automated alerting and ticketing

workflows.

Pay: $4,328.88 - $11,682.80 per month

Work Location: In person