IT Manager

Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent position.

Job Title: IT ManagerLocation-Type: Remote (West Coast hours required, 9-6 PST core hours; optional onsite availability in Los Angeles, CA)Start Date: ASAPDuration: Permanent

Compensation Range

Up to $130,000

Benefits

Full Health, Dental, and Medical coverage for employee (dependent coverage available at additional cost)Visa Sponsorship: Not eligible for visa sponsorship

Job Description

This role serves as the sole IT support professional for a growing legal firm, owning all technology operations and serving as the internal expert on firm-wide software, compliance, and AI tools.

Job Summary

• Provide first-line technical support to attorneys and staff for all software and technology-related issues
• Serve as the internal subject matter expert for legal AI software, with emphasis on developing deep proficiency and supporting firm-wide adoption
• Coordinate with external vendors and managed service providers to resolve escalated system issues
• Promote consistent use of firm technology, established workflows, and software platforms across the organization
• Monitor user access and system usage to ensure compliance with firm procedures and data governance standards
• Deliver coaching, training, and follow-up to ensure employees are effectively utilizing required systems
• Support Microsoft 365 user administration, permissions, and participate in software rollouts and upgrade initiatives

Minimum Requirements

• 5 years of experience in technology support, IT operations, or a related role, preferably within a law firm or professional services environment​
• Experience with Harvey AI or a comparable legal AI software
• Demonstrated proficiency with Microsoft Dynamics 365, as this platform is central to firm operations
• Strong AI literacy with hands-on professional experience working with AI tools, not just conceptual familiarity
• Comfortable serving as the sole IT resource at an organization, with full ownership of the technology environment
• Strong troubleshooting, problem-solving, interpersonal, and communication skills

Preferred Qualifications

• Familiarity with HubSpot (training available for the right candidate)
• Experience with Monday.com or a comparable project management platform
• Background in compliance monitoring, user access management, and enforcing technology procedures
• Proven ability to hold team members accountable to established processes while maintaining a collaborative and patient working style